Transfer Agent Account Manager

Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Investor Relations team you will be working with some of the industrys most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

• You will manage a team of individuals and a basket of clients.
• Participate in training of team members; assist the Vice President in the preparation and execution of staff development plans
• Review trade packs statements and NAVs
• Monitor and ensure that investor transactions are properly reconciled and all documentation are complete
• Review and approve of cash receipts and payments
• Develop and review custom client reporting; liaise with IT to automate custom reporting
• Review investor and client correspondence
• Ensure adherence to controls and procedures; prepare and contribute to management control reports
• Develop and monitor Service Level Agreements
• Provide excellent service to both investors and clients through both direct contact and support of your team
• Take a leadership role as a subject matter expert for the department
• Maintain knowledge of current regulatory and compliance environment as it affects our services and/or clients
• Participate in projects when required

• You have a post-secondary education.
• 5 years experience in Financial Services preferably within a Transfer Agent overseeing retail alternative fund types with some exposure to accounting and performance reporting
• Experience managing and training staff/people leadership
• Possess knowledge of compliance and regulatory issues including Know Your Customer (KYC) and Anti-Money Laundering (AML) policies and Customer Identification Programs (CIP)
• Strong client relationship skills
• Possess excellent Microsoft Office Suite and Outlook skills
• Exceptional attention to detail
• Superior written and verbal communication skills
• Ability to multi-task and manage multiple projects and conflicting deadlines
• Able to work with large volumes of data
• Work independently and understand when to escalate
• Able to learn and follow established policies and procedures

Our Benefits

Your well-being is of paramount importance and central to our success here at Citco. Citcooffers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role experience skillset market conditions etc. Furthermore qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical dental and vision coverage short and long-term disability benefits a retirement savings plan tuition reimbursement mental health and wellness support parental leave and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength fostering innovation mutual respect and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you please let your recruiter know.

As an equal opportunity employer Citco adheres to making all employment and personnel decisions without discriminating based on race color creed religion sex physical disability mental disability age marital status sexual orientation citizenship status national or ethnic origin or any other protected believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.