Extra Help Assistant MidSOUTH IT Internship

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Closing Date:

Type of Position:

ClericalNo

Job Type:

Temporary (Fixed Term)Day Shift (United States of America)No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock we prepare our more than 8900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission UA Little Rock is a driving force in Little Rocks thriving cultural community and a major component of the city and states growing profile as a regional leader in research technology transfer economic development and job creation.

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Department:

MidSOUTH

Summary of Job Duties:

This individual reports directly to the Information and Technology (IT) Manager while working with the Senior Network and System Administrator and the System and Network Administrator. The individual will assist in all aspects related to maintaining troubleshooting and planning the network infrastructure server deployments and upgrades and all MidSOUTH software applications. Responsibilities include but are not limited to the maintenance of Linux and Windows servers virus protection backups troubleshooting and future planning and maintenance of numerous software applications. This position is governed by state and federal laws and agency/institution policy.

Qualifications:

Required Education and/or Experience:

• High School diploma or GED;
• Must be enrolled in an IT-focused degree plan or other related degree plan.

Preferred Education and/or Experience:

• Bachelors degree in Management Information Systems (MIS) or Computer Science.

Job Duties and Responsibilities:

• Responsible for working with the team members to consult in the development maintenance and administration of the MidSOUTH network including LANs WAN wireless and telecommunication;
• Maintain contact with UA Little Rock computing services regarding MidSOUTHs domain;
• Ensure the daily performance of applications and network systems;
• Label and document data communication lines hardware configurations and software configurations at the direction of the IT Manager or Senior Network and System Administrator;
• In conjunction with the Senior Network and System Administrator assists and/or ensures setup maintenance and troubleshooting of system-wide applications including the Windows Servers telecommunication virus protection and wireless systems;
• Responsible for the creation maintenance and troubleshooting of user and other accounts and settings for MidSOUTHs Active Directory Group Policy email and telecommunication systems;
• Implement solutions to resolve assigned help desk tickets and communicate solutions to other MidSOUTH IT staff and to the MidSOUTH staff person making the help request;
• Maintain update and troubleshoot business software and updates across MidSOUTHs statewide network;
• Respond to email and/or phone calls from vendors to ensure proper network and systems operations and future development;
• Write technical and client support documents as directed;
• Perform other duties as assigned within the scope of Network/Systems Administration;
• Provide support and expertise for Zoom training Zoom Webinars and Zoom Rooms.

Knowledge Skills and Abilities

• Knowledge of general computing applications;
• Knowledge/experience with Zoom Meetings and webinars;
• Knowledge/experience with Windows servers;
• Knowledge of Cisco networking equipment;
• Proficient in virtualization technologies;
• Excellent writing verbal customer service and organizational skills;
• Troubleshooting/problem-solving skills;
• Ability to work well both independently and as part of a team;
• Ability to work outside of normal working hours;
• Ability for occasional in-state and overnight travel.

Additional Information:

$11 an hourList of three Professional References (name email business title) Resume

Special Instructions to Applicants:

Mary Tillman Administrative Support Manager

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

No Background Check Required

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing Manipulate items with fingers including keyboarding Repetitive Motion

Frequent Physical Activity:

Hearing Manipulate items with fingers including keyboarding Repetitive Motion Sitting Standing Talking Walking

Occasional Physical Activity:

Climbing Crouching Kneeling Lifting Pulling Pushing Reaching Sitting Stooping Talking Walking

Benefits Eligible:

No