Operations Improvement Specialist

The Operations Improvement Specialist plays a critical role in supporting Renuitys Growth & Transformation organization by analyzing business operations identifying performance gaps and driving continuous improvement across key functional areas. This position works with all Renuity Divisions and across all functions including call center operations sales marketing to diagnose performance gaps build action plans and help execute process and performance improvements across the business. As a critical member of the performance improvement team this role partners closely with our field teams to drive consistency efficiency and operational excellence throughout the organization.

What Youll Do:

• Conduct deep-dive assessments across all business functions to identify performance gaps declining trends inefficiencies and root causes.

• Analyze data to uncover insights and create structured improvement recommendations.

• Develop clear action plans playbooks workflows and SOPs to address gaps and improve performance outcomes.

• Support the execution of process improvements by partnering cross-functionally with division leaders field teams and home base teams.

• Assist the team with enterprise-wide initiatives and transformation projects.

• Lead workshops training sessions and working sessions to align stakeholders and move initiatives forward.

• Travel frequently >50% to divisions across the county to support onsite assessments meetings implementation and follow-ups.

What Youll Bring:

• 3 years of experience in data analysis process improvement or a related role.

• Proven ability to diagnose operational issues identify root causes and build structured actionable solutions.

• Exceptional attention to detail with strong organizational and time management abilities.

• Comfortable working in a fast-paced environment with shifting priorities and multiple projects.

• Ability and willingness to travel more than 50% of the time to support field-based improvement work.

• Experience with process mapping and improvement methodologies is a plus.

• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.

About Renuity
Renuity headquartered in Charlotte NC is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust innovation and customer-first service.
To learn more visit Renuitys About Us page.

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