Dispatcher Commercial HVAC

Glendale Heights, IL - USA

Monthly Salary: $ 20 - 25

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

We are looking for the best Dispatcher!

Position Summary:

We are seeking a Dispatcher to support daily service operations by coordinating technicians scheduling service calls and serving as a primary point of contact for customers. This role is essential to keeping field service operations running smoothly ensuring work orders are accurate technicians are supported and customers receive timely service.

Essential Functions:

Schedule and dispatch service technicians using the latest in dispatching software
Create update and manage service work orders including notes billing details equipment information and generate service quotes or estimates to send to customers
Communicate throughout the day with technicians regarding schedules job status and changes
Answer service-related calls and assist customers with scheduling and equipment intake
Greet customers and ensure equipment is properly tagged for repair
Manage incoming and outgoing UPS shipments and related documentation
Ensure parts and components are properly stored or attached to service work orders
Perform general office duties such as scanning filing and handling daily mail
Participate in an on-call rotation by receiving third-party calls and emailing details to on-call technicians
Follow all safety policies and accident prevention procedures
Assist with additional tasks as assigned by the Branch Manager

Responsibilities of the Position:

Non-supervisory position reporting to the Branch Manager
Dispatch decisions directly impact technician efficiency customer satisfaction and service quality
Requires organization attention to detail and the ability to manage multiple priorities

Minimum Qualifications:

High School diploma or equivalent
Two years of education and/or experience in HVAC plumbing or field service dispatching preferred
Strong customer service communication and problem-solving skills
Ability to work independently with minimal supervision
Safety-focused mindset
Comfortably operate computers and office equipment.
Must pass a pre-employment drug screen and background check

Must be at least 18 years old.

Physical Demands:

Primarily work in a typical office environment.
Light lifting of office equipment supplies and boxes may be needed.
A mix of sitting walking and standing throughout your day.

Pay: $20- $25 an hour based on experience

Benefits of Joining Our Team

Medical Vision and Dental Benefits
Life Insurance
401k & Company Match
Hybrid (2 days) after in-person training is completed
Hours are 7:30 AM- 4:30 PM
Town Shares program which allows you to share in the long-term financial success of our company as you grow with us.

Ready to unlock your potential as a Dispatcher Join our team where your dedication and skills make all the difference. Apply now and be part of something exceptional!

About Great Lakes Service

Great Lakes Service is the Midwest leader in repair and maintenance for commercial cooking refrigeration HVAC ware-washing beverage and ice machine equipment. Integrity-driven we serve our customers with qualified technicians outstanding customer service innovative technology a high first-time fix rate and the best response times in the industry. At Great Lakes Service we make it our mission to create higher industry standards that change the perception of service companies in the markets we serve. As a dedicated service partner our goal is to eliminate downtime and lost revenue with proactive solutions that help our customers run a more profitable business. Let us know if you want to be part of our team! To learn more please visit us at:

Commercial Kitchen Repair Great Lakes Service Chicagoland

Great Lakes South Town is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Great Lakes South Town is a division ofUnlimited Service GroupAll Unique All United.

DescriptionWe are looking for the best Dispatcher!Position Summary:We are seeking a Dispatcher to support daily service operations by coordinating technicians scheduling service calls and serving as a primary point of contact for customers. This role is essential to keeping field service operations ...