Manager, Sales Support
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Job Location:
Framingham, MA - USA
Monthly Salary:
$ 82500 - 113400
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
At Bose Corporation we believe sound is the most powerful force on earth and for over 60 years we have been a company built on innovation excellence and independence. Privately owned fiercely customer-focused and driven by our values we continue to lead industries and transform lives through sound.
Today Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions we are shaping the future of audio technology automotive luxury and premium experiences. We invite you to join us in this transformation.
Job Description
Location:Framingham MA
Reports To:Sr. Director Luxury Operations
About the Role
The Manager Sales Supportis responsible for leading the Sales Support function and ensuring that the organization has the tools processes and resources needed to achieve its ambitious growth target. This role oversees the execution of administrative analytical and operational support to drive sales efficiency enhance customer satisfaction and enable the sales team to focus on selling.
Key Responsibilities:
- Team Leadership:Manage and develop a team of Sales Support Specialists/Coordinators to provide exceptional service to internal and external stakeholders.
- Sales Operations:Oversee order management pricing administration contract processing and customer account maintenance.
- Process Improvement:Identify and implement process enhancements to streamline workflows reduce inefficiencies and improve accuracy in sales support functions.
- Sales Enablement:Partner with Sales Marketing Finance and Operations to ensure all stakeholders have the necessary tools collateral and data insights to drive performance.
- Performance Analysis:Monitor KPIs prepare reports and provide insights on order velocity fulfillment and cycle times.
- Systems Management:Oversee data integrity and reporting within related sales systems; collaborate with IT and Sales to optimize tools.
- Customer Experience:Ensure timely and accurate handling of customer requests quotations and order follow-ups to support long-term relationships and satisfaction.
- Training & Onboarding:Develop and implement training programs for new hires and ongoing education for sales staff on systems processes and tools.
- Collaboration:Serve as a liaison between other departments to align objectives and resolve issues quickly.
Qualifications:
- Bachelors degree in Business Sales or related field preferred.
- 7 years of experience in sales support sales operations or customer service within a B2B environment with at least 3 years in a leadership role.
- Proven track record of managing and developing teams.
- Strong understanding of CRM platforms (Zendesk Hubspot etc.) data analysis (Excel Power BI etc.) and ERP tools.
- Exceptional analytical and problem-solving skills with attention to detail.
- Excellent communication interpersonal and organizational skills.
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
Preferred Skills:
- Experience in audio and/or manufacturing environments.
- Continuous improvement mindset (Lean Six Sigma PMP or similar certifications a plus).
Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or any other legally protected characteristics. The EEOCs Know Your Rights: Workplace discrimination is illegal Poster is available here: Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to Please include Application Accommodation Request in the subject of the email.
Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
Required Experience:
Manager
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
