Office Assistant II

If you are a current State of Maine employee you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM contact your local Human Resources representative for application information.

Department of Health and Human Services (DHHS)

Opening Date: January 8 2026

Closing Date: January 22 2026

Job Class Code: 6538

Grade:08 (Admin Svcs)

Salary: $16.07 - $22.25 per hour*

*This is inclusive of a 4.00% recruitment and retention stipend

Position Number:03121-4297

Location: Augusta

Core Responsibilities:

This critical Office Assistant II position engages callers visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service.

As a member of a fast-paced team-oriented office environment a well-qualified candidate will be professional well-spoken patient possess strong organizational skills and demonstrate a history of excellent customer service skills both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include but are not limited to:

Responsible for primary management of incoming and outgoing communications including email calls mail faxes and other publications and print materials related to the Policy and Training Unit;

Coordinating training-related needs including but not limited to procuring venues invoicing managing registration and attendance of events and distribution of certificates based on the information gathered as part of the attendance record;

Working with Policy and Training Unit members to support the delivery of training by preparing and distributing physical course materials;

Supporting other administrative processes for OCFS programs as needed including management of the Policy and Training Intranet site and Learning Management Systems.

Minimum Qualifications:

To qualify you must have training education or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of modern office practices to perform routine varied office support tasks often requiring the operation of technical office equipment and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures. All positions in this classification assume the qualifications of: Office Assistant I.

Please submit a cover letter rating your skills in each of the following tasks/tools as: expert skilled or novice.

Outlook or comparable email applications

Excel or comparable spreadsheet applications

MS Word or comparable word processing applications

Performing receptionist duties

Data entry (both narratives and billing data)

Keyboarding (words per minute).

Thinking about applying

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The Office of Child & Family Services (OCFS) within DHHS is responsible for ensuring the safety permanency and well-being of children and families through community networks local resources and life-long family connections throughout Maine.

Application Information:

For additional information about this position please contact Kristin Thorp Policy and Training Unit Manager at .

To apply please upload a current resume and cover letter rating your skills in the Minimum Qualifications Section.

Please submit all documents or files in a PDF or Word format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($12845.82 - $15112.76 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.