At Bose Corporation we believe sound is the most powerful force on earth and for over 60 years we have been a company built on innovation excellence and independence. Privately owned fiercely customer-focused and driven by our values we continue to lead industries and transform lives through sound.

Today Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions we are shaping the future of audio technology automotive luxury and premium experiences. We invite you to join us in this transformation.

Job Description

Location:Framingham Ma Atlanta Ga Detroit Mi

Job Type:Full-Time

Wherever great sound matters Bose wants to be drives the Audio Technology Business Unit at Bose a fast-moving entrepreneurial group focused on bringing Bose technology to millions of consumers through smart strategic partnerships. We apply decades of research and audioexpertiseto new industries products and markets where Bose has not traditionally played partnering with other companies to integrate our technologies into their offerings with Sound by Bose and Powered by Bose licensed brands.

Join the Audio Technologies team and help bring the power of Bose sound tonew places new partners and millions of people around the world.

About Us: Bose is a company built on disruptive innovation - having the courage to challenge the status quo an unwavering commitment to our customers and the fundamental belief that anything is never settle; we have a passion for discovering better ways to help people enjoy the things they love. We need people like you people with better you join us youll find the opportunity to do your best work and the freedom to enjoy it. Here every employee has the opportunity to build their own success and contribute to an atmosphere of trust collaboration high expectations and great reward. Our goal is to make your experience exciting and meaningful - a valuable opportunity to contribute to the industry and to Bose.

Job Summary:

The Director of Customer and Business Operations - Audio Tech will provide strategic and operational leadership for customer operations and business operations within Boses Audio Technology Licensing Division. This role is accountable for designing scaling andoptimizingend-to-end operating models that support licensing growth partner success and long-term business sustainability.

Key Responsibilities:

Operations & Business Enablement

• Own and evolve the end-to-end operating model for customer and business operations across the Audio Technology Licensing portfolio spanning contracting onboarding implementation billing reporting and support.

• Translate licensing strategy and growthobjectivesinto scalable processes systems and governance frameworks that enable efficient partner execution and revenue realization.

• Collaborate with Product Engineering and Program Management to continuously improveimplementationprocesses and methodologies.

Customer & Partner Operations Leadership

• Set the vision and standards for customer-facing operational processes ensuring best-in-class partner experience from contract execution through ongoing engagement.

• Establish operating mechanisms to proactively manage partner health account risk compliance and revenue accuracy.

• Create and lead the design and building of the business operations and related technology stack that supports our growth strategy and related program initiatives

• Lead the design and development ofcustomer-facingprocesses from contracting through support.

• Develop andmaintaindetailed project plans timelines and status reports.

• Coordinate with internal teams (e.g. business development product management engineering legal business services) to ensure alignment and successful project execution.

• Conduct client meetings to gather requirements provide updates and address any concerns.

• Identifyand mitigate potential risks and issues throughout the program.

• Ensure all project deliverables meet quality standards and client expectations.

• Manage key operational aspects of technology licensing relationships including account risk review account setup SKU creation and customer volume/revenue reporting.

• Conduct project retrospectives to gather stakeholder feedback and drive process improvements.

People & Capability Leadership

• Identifyfuture capability needs and help shape the long-term organizational design for Customer & Business Operations.

Qualifications:

• Bachelors degree in Business Engineering Information Technology ora relatedfield.

• 10years of experience inprogressive experience in business or customer operationsprojectmanagementor implementation roles.

• Demonstrated experience building and scaling operating models in a B2B licensing technology or platform-based business.

• Proven ability to lead cross-functional initiatives and influence senior stakeholderswithout direct authority.

• Strong understanding of project management methodologies (e.g. Agile Waterfall).

• Excellent communication and interpersonal skills.

• Ability to manage multiple projects simultaneously and meet deadlines.

• Proficiencyin project management software (e.g. MS Project JIRA).

• Problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience supporting or partnering with technology licensing platforms or IP-driven businesses.

• or similar project management certification.

• Experience in audio technologies.

• Familiarity with HubSpot JIRA SharePoint and Confluence.

At Bose youre inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills experience education and location and goes beyond base salary. The hiring range for this position in the primary work location of Framingham Massachusetts is: $205300-$ hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs comprehensive health and welfare benefits a 401(k) plan plus exclusive perks designed to support your wellbeing and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent companydriven by purpose guided by our values and united by a belief in the power of sound. As the world leader in audio experiences were creating whats nextpushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Lets Make Waves.

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or any other legally protected characteristics. The EEOCs Know Your Rights: Workplace discrimination is illegal Poster is available here: Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to Please include Application Accommodation Request in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.