Bangalore Customer Care
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Every career journey is personal. Thats why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in building customer and brand loyalty through positive customer interactions. The Customer Care Advocate is responsible for providing a superior and efficient experience on inbound customer service calls from customers and in-store members of brand partner organizations while adhering to all procedural and regulatory guidelines. The Customer Care Advocate is responsible for a multitude of inquiries including (but not limited to) Fee Inquiries Statement Reviews Credits/Return Calls Loyalty Rewards Calls Credit Line inquiries Dispute intake and authorization requests for credit card products that Bread Financial offers to its customers.Essential Job Functions
- Customer Experience - Answer a variety of inbound customer service calls from customers in the retail environment. Efficiently build a connection with customers through care empathy listening acknowledgement and through providing accurate information. Interact professionally respectfully and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame
- Build Relationships Serve as a brand ambassador to assist the brand partner associates and customers with in-store transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.
- Communication Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.
Reports to: Lead or above
Working Conditions/ Physical Requirements: Normal office environment no travel required.
Direct Reports: None
Minimum Qualifications:
- Degree Required: Bachelors Degree or equivalent
- Years of Work Experience Required: 1 to 2 years of customer service experience in call center or related experience
- Must be able to pass English Assessment
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial(NYSE: BFH) is a tech-forward financial services company that provides simple personalized payment lending and saving solutions to millions of U.S. consumers. Our payment solutions including Bread Financial general purpose credit cards and savings products empower our customers and their passions for a better life. Additionally we deliver growth for some of the most recognized brands in travel & entertainment health & beauty jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.
Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates our performance and our sustainability progressvisit or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
Care Center OperationsJob Type:
Regular
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
At Bread Financial, we provide simple payment, lending and saving solutions. Explore our options for personal and business needs – from credit cards to pay-over-time.
