Senior Operations Manager Warehousing
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Job Location:
Waukegan, IL - USA
Yearly Salary:
$ 100 - 110
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Senior General Manager Fulfillment Center
Location: Waukegan IL (Onsite)
Reports To: Senior Director of Global Fulfillment and Logistics
Compensation: Base Salary $00
About Brilliant
Brilliant creates high-impact unboxing experiences for some of the worlds leading brands. Through premium kitting custom packaging and reliable fulfillment we help companies deliver gifts and products with precision quality and flair. As we scale to support complex high-volume programs we are investing in leadership that balances operational discipline with strategic foresight.
Position Summary
The Senior General Manager (SGM) is the senior operational leader of our flagship fulfillment center in Waukegan IL. This role is responsible for ensuring that warehouse operations run with consistency speed and accuracy across all core functions: receiving inventory picking kitting packing and shipping.
The SGM leads a multi-layered team across multiple shifts and partners closely with internal teams to align daily operations with broader business needs. This role balances floor-level engagement with longer-term strategic planning to improve performance reduce friction and support company-wide objectives.
Key Responsibilities
Operational Leadership
- Oversee all aspects of fulfillment execution: inbound receiving inventory put-away order picking kitting packing and outbound shipments.
- Ensure day-to-day operations meet service-level agreements (SLAs) quality standards and cost expectations.
- Establish shift-level performance goals labor assignments and throughput targets to align execution with demand.
- Monitor fulfillment workflows for bottlenecks or inefficiencies and implement corrective actions.
People Management & Team Development
- Lead a high-performing team of managers supervisors leads and hourly associates across a multi-shift operation.
- Build an engaged accountable team culture focused on safety communication and performance.
- Support leadership development through coaching succession planning and stretch opportunities.
- Ensure staffing models align with forecasted volume and labor productivity goals.
Strategic Fulfillment Planning
- Collaborate with internal teams (customer success procurement project management) to align warehouse readiness with program timelines and launch dates.
- Design and implement scalable workflows to support increasing order complexity SKU count and multi-client execution.
- Translate strategic business objectives into operational requirements and team-level plans.
- Ensure consistent execution across fulfillment zones and product lines through standardized procedures and visual controls.
Process Improvement & Performance Management
- Drive ongoing improvements to fulfillment accuracy labor efficiency and inventory accuracy.
- Build and refine SOPs that reduce errors improve pick/pack times and enable cross-training.
- Develop and maintain dashboards shift reports and weekly reviews to drive operational visibility.
- Ensure that learnings from missings returns or quality checks are fed back into process improvements.
Cross-Functional Collaboration
- Serve as the operational lead in cross-department meetings focused on order execution timelines and fulfillment readiness.
- Act as the escalation point for fulfillment-related challenges communicating root causes and solutions to stakeholders.
- Provide operational updates and insights to senior leadership through recurring reviews and planning cycles.
Safety Compliance & Culture
- Ensure full compliance with company policies and OSHA regulations.
- Maintain a clean safe and organized facility across all work areas and shifts.
- Lead regular safety meetings training and corrective action plans when necessary.
- Model and reinforce Brilliants values and commitment to excellence at every level of the operation.
Qualifications
- 10 years of experience in warehouse or fulfillment operations with at least 5 in a senior leadership role.
- Strong background in high-SKU high-volume or project-based fulfillment.
- Experience managing multi-shift teams and building scalable operations.
- Proven ability to improve processes drive accountability and lead cross-functional alignment.
- Hands-on floor-oriented leader with strategic thinking and strong communication skills.
- Bi-lingual (English/Spanish) strongly preferred.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Senior General Manager – Fulfillment CenterLocation: Waukegan, IL (Onsite)Reports To: Senior Director of Global Fulfillment and Logistics Compensation: Base Salary $100,000-110,000 About Brilliant Brilliant creates high-impact unboxing experiences for some of the world’s leading brand ... View more
