Product Manager Global Employee Help Product
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Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
As a Vice President in Global Employee Help Product you will lead the team by leveraging your strategic vision and expertise in product development and optimization to drive significant impact. You will champion user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with senior cross-functional leaders and play a pivotal role in shaping the future of our products and ensuring ongoing success.
You will oversee the delivery of the strategic roadmap to build transformative employee experiencesutilizing in-depth knowledge of the ServiceNow platform to optimize the request process for technology services leveraging workflow capabilities and Life-Cycle events. Collaborate with architects to enhance Employee Help solutions stay abreast of new features and best practices and drive product innovation by exploring new ideas and opportunities to improve the request management process and meet evolving customer needs.
Job Responsibilities
- Lead and Partnerwith the Product team to identify and prioritize new product opportunities that reflect the needs of our customers and the market through user research and discovery.
- Strategically Planfor upstream and downstream implications of new product features on the overall product experience ensuring alignment with organizational goals.
- Drive the Collectionof user research journey mapping and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
- Oversee and Evaluateproduct metrics including work to time cost and quality targets across the product development life cycle ensuring alignment with business objectives.
- Guide the Developmentof requirements epics and user stories to support product development ensuring they align with strategic goals.
- Serve as a Leaderfor an experience or workflow leading the product development lifecycle from discovery and design through implementation coordinating and delivering new epics features and writing requirements.
- Champion a Strong Risk Controls & Conduct Frameworkand a security-by-design product mindset.
- Collaborate with Senior Leadersacross area and functional product owners servicing leads content teams and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes.
- Define and Track Strategic Metrics (OKRs)to measure product success and inform executive decision-making.
Required Qualifications Capabilities and Skills
- Experienceor equivalent expertise in product management or a relevant domain area with a proven track record of leadership and strategic impact.
- Expert knowledgeof the product development life cycle and strategic product management.
- Extensive experiencein product life cycle activities including discovery and requirements definition.
- Advanced knowledgeof data analytics and data literacy with the ability to leverage data for strategic decision-making.
- Exceptional Cross-functional Leadershipand collaboration skills Proven ability to build and maintain strong relationships with a broad set of senior product and functional partners.
- Stakeholder Management- Proven ability to manage stakeholder relationships while standing up for product integrity and user experience.
- Strong Organizational and Leadership Skills Demonstrated ability to manage multiple priorities in a fast-paced environment. Strong decision-making skills and strategic thinking.
- Customer-Centric Mindset Develops deep data-informed and research-based empathy and understanding of employee needs and advocates for them at the executive level.
Preferred Qualifications Capabilities and Skills
- Extensive experience with ServiceNow with a proven track record of managing and optimizing request platforms within ServiceNow including deep familiarity with its modules capabilities and best practices.
- Change Management Skills: Strong skills in managing change and driving adoption of new processes and technologies within large organizations.
- Collaboration and Stakeholder Engagement: Proven ability to collaborate with cross-functional teams and engage with senior stakeholders to align request management strategies with business objectives.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
