Customer Service Agent Poland (mfd)

• HOLYis the soft drink revolution: With our powdered drinks HOLY Energy HOLY Hydration and HOLY Iced Tea you get amazing taste across 50 flavors while maintaining a good consciencefor your body & the environment.
• Over 2M loyal customers: Started in a shared apartment by three best friends we have scaled to Europes fastest growing consumer brandand our cult-like community the HOLY Squad loves it: 4.6 stars on speak for themselves.
• From D2C to Global Omnichannel: In less than four years weve profitably scaled HOLY to more than 150M D2C revenue in DACH FR and the UK. Now scaling our retail business were on an exciting transition to becoming a true omnichannel rocketship.
• We are still just getting started: Backed by the worlds best consumer investors we aim to revolutionize the soft drink industry and build a generational love brand: tastier healthier & more sustainable. Our team of 100 people aims high (Coca-Cola were coming for you!).

Do you feel at home in customer service and are you happy to take on responsibility The customer is king is not just an empty phrase for you but a principle Would you like to expand the customer support of a fast-growing soft drinks start-up Then youve come to the right place in our team!

Join us on an exciting journey and help us drive the soft drinks revolution. We offer you an exciting insight into one of the fastest-growing consumer brands in Europe with real development opportunities and lots of fun.

Responsibilities:

• First point of contact for customers: In day-to-day business you are the first point of contact for all questions problems and suggestions from our customers. When problems arise you get to the bottom of them and find the best solution for the customer. You live proactive customer service through and through and enjoy getting the best out of even the most difficult situations.
• Internal team communication: You are the voice for our customers within the company and ensure that our customers feedback is communicated to the team internally. This enables us to continuously optimize our service. After all nobody knows our customers wishes and suggestions better than our customer service team.
• Support our growth: Our rapid growth at HOLY requires constant optimization and expansion of our processes and structures. As part of the team it is your job to identify and tackle problems and challenges so that we can offer our customers the best possible HOLY experience.

The most important thing is that youre motivated to take on real responsibility and that youre comfortable with different approaches and different types of addition to be successful in this role you will need the following things:

• Experience in customer service and/or community management and have a good sense of how to best resolve customer concerns.
• NativePolish speaker with excellent English proficiency
• You dont run away from challenges but always find the best solution for customers.
• Strong team spirit because only as a team can we continuously develop HOLY.
• You are willing and able to work at weekends.
• Ideally you have already worked with Shopify and other customer service tools.

• A successful and growing company: Join a company that has been growing profitably and quickly for the last 36 months and have just raised a series B while many other e-commerce companies are struggling.
• Huge impact: Enjoy huge impact to shape HOLYs internationalisation in a top market.
• Awesome team: Join an awesome team of colleagues who are ambitious funny down-to-earth and authentic. Get to know us and see for yourself!
• Top product: Marketing is important but a good product is essential. Our differentiated soft drinks have won over customers. Check out our reviews or contact us for free samples.
• Startup culture: Join a startup culture that values flat hierarchies fast pace and personal development. With us you can make a real impact.
• Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer such as a central office in Berlin Prenzlauerberg flexible working hours and much more.
• Competitive comp. equity: Join us at a pivotal stage of hypergrowth. We offer a strong salary and meaningful equitygiving you the chance to share in our current success and benefit from the massive upside as we scale.
• How we support your growth:flexible hours 28 vacation days 30 work-from-abroad days 1500 learning budget Urban Sports Club membership public transport subsidy and biannual 360 feedback tied to your compensation.

As we are experiencing rapid growth and have ambitious plans the optimal start date for the position is today. Nonetheless we are prepared to patiently await the arrival of the ideal candidate recognizing that quality ultimately yields the best results.

1. Getting to know you:We will have a 30-minute screening interview where we will talk to you more about HOLY and the position and see if our expectations match.
2. Case study:As soon as you have successfully completed the first interview you will receive a case study. You have two days to complete this case study.
3. Advanced discussion:In the second meeting Joscha will discuss your case study with you and answer questions in a 60-minute session.
4. Founders Interview:As a strong cultural fit is important to us you will have a final chat with Fredi one of our HOLY Founders. This gives both you and us the opportunity for a final check.
5. Job offer and decision:If everything goes well you will receive an offer and we are ready to embark on this journey together with you!

Typically his process should take around 2 weeks.