Claims Assistant REVISED

• Completion of the twelfth (12th) grade including business subjects with an emphasis on legal assistant or paralegal studies insurance and/or business
• A minimum of three (3) years of progressively responsible and diversified experience in a Legal Assistant Paralegal or Claims Assistant support role
• Experience in insurance litigation (defense) or working in a claims-focused role within an insurance company or claims department is highly valuable

Skills required for success:

• Exceptional attention to detail and a high degree of precision in document and data management
• Strong organizational and time management skills particularly in managing competing deadlines and a file lifecycle
• Excellent written and verbal communication skills with the ability to convey clear professional and empathetic information to external parties (claimants lawyers)
• Proven proficiency in administrative software such as Microsoft Office Suite/Google
• Ability to handle complex and sensitive information with discretion and maintain strict confidentiality
• Strong analytical and critical thinking skills to identify missing documentation and reconstruct incomplete files
• Professionalism integrity and a commitment to teamwork and collaboration within the Legal Services team
• Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion

Asset:

• Professional development and certification from the Insurance Institute of Canada (IIC) are highly beneficial. The most relevant designation is the Chartered Insurance Professional (CIP) which requires the completion of several courses and one year of work experience
• Post-secondary diploma or certificate in a related field such as Paralegal Legal Assistant Office Administration (Legal Major) and/or Chartered Insurance Professional (CIP) courses
• Experience working for a municipal provincial or federal government or regulatory body demonstrating familiarity with public sector procedures and handling sensitive information
• Strong knowledge of legal terminology court procedures and the insurance claims lifecycle

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton and there may be a cost associated with this requirement

• Applicants may be tested

Work Environment:

• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact Learn more about our benefits to 2 temporary full-time positions for up to 11 months

Hours of Work: 33.75 hours per week

Salary Range: $29.432- 36.905 (Hourly)

Recruitment Consultant: SM/MZ

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

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Join the Legal Services Branch as a Claims Assistant where your precision and organizational skills will be the foundation for the Citys insurance and claims this critical support role you will assist our team of Claims Adjusters by managing the end-to-end flow of claim-related information and correspondence. This involves compiling documentation drafting correspondence and meticulously maintaining claim files to ensure accuracy and a clear audit trail. You will act as an integral part of communication liaising with claimants external counsel community partners and various internal departments. Success in this position requires discretion a strong understanding of claims procedures and a proactive approach to meeting deadlines within a fast-paced and sensitive legal environment.

What will you do:

• Under adjusters direction assist with communication with claimants legal counsel and external service providers drafting and finalizing correspondence such as information requests denial and settlement letters
• Proactively support the adjusters with research and collection of critical third-party documentation including police reports property damage estimates and medical records to prepare comprehensive claim packages for adjuster review
• Accurately initiate and process financial transactions for approved claims including preparing cheque requisitions and EFT forms while ensuring all payments are supported by required legal documentation
• Manage a systematic Bring Forward system to track critical legal deadlines such as limitation periods and pending actions proactively flagging these timelines for the Adjuster to ensure timely compliance with the Rules of Court
• Perform essential administrative and logistical duties including accurate data entry into the claims management software (iVos) and other systems (SAP/Ariba) and coordinating external meetings and claim reviews