Operations Analyst

Were looking for an Operations Analyst to join our Insurance Operations this role you will handle a wide variety of transactions under Policy Admin Services. Your responsibilities include processing data entry for simple to complex financial transactions such as payments and disbursements updating licenses and appointments indexing documents and providing daytoday administrative support for both internal and external customers.

Position Responsibilities:

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit

• Attain Mastery of Business Unit Policies governing the transactions being processed

• Report all system issues that may affect the operations

• Such other duties and functions as assigned by Operations Management

Required Qualifications:

• At least 1 year data/BPO experience as a requirement. For undergraduate with 2 years of data/BPO experience

• Basic knowledge with MS office applications (Word Excel Powerpoint)

• Knowledge of browsers and relevant computer applications. Exhibits good navigation skills

Preferred Qualifications:

• Above average problem-solving skills

• Above average written and verbal communication skills

• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend capture as well as interpret basic customer information)

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .