General Manager Luxury Wellness Club

Fitt Talent Partners is a specialized recruitment firm working with top health fitness and wellness companies.

Were filling this role for a client - A luxury social wellness club focused on holistic health and community.

Job Description

We deliver industry-leading self-care experiences through a luxury hospitality lens. Our clubs combine cutting-edge wellness services human connection and thoughtfully designed environments to help people feel better physically mentally and socially.

The General Manager (GM) of West Hollywood is a hands on sales driven leader responsible for driving revenue performance stabilizing operations and setting the standard for luxury hospitality and accountability in a predominantly part-time team environment.

This role requires strong on floor presence emotional steadiness and true commercial ownership. The GM is expected to balance elevated guest experience with clear performance expectations disciplined execution and measurable business results.

This is not a passive leadership role. The WeHo GM must be comfortable making hard decisions coaching toward revenue goals and owning outcomes while upholding Remedy Places consultative guest-first approach.

Responsibilities

Leadership Presence & Accountability

• Serve as the visible consistent leader on the floor during operating hours including weekends and peak business periods

• Model calm professional leadership in high-pressure or disrupted environments

• Set and enforce clear expectations around attendance punctuality performance and conduct

• Address issues directly and promptly balancing support with accountability

• Maintain clear leadership boundaries and decision-making authority

• Ensure consistent standards and expectations across all shifts and team members

Sales Performance & Business Ownership

• Own daily weekly and monthly revenue performance for the club

• Actively manage and understand:

  • Daily break-even targets

  • Service utilization and provider productivity

  • Membership acquisition retention and conversion

• Coach wellness providers and front-of-house teams on consultative education-first selling aligned with our standards

• Use data (Zenoti and other tools) to identify performance gaps and implement corrective action

• Partner with senior leadership to execute focused sales utilization and growth strategies necessary for club sustainability

• This role requires comfort with sales leadership. The GM is expected to drive the business forward notsimply maintain operations.

Team Development & Performance Management

• Recruit onboard and retain high-performing team members aligned with our standards

• Build and maintain a reliable leadership bench to reduce operational fragility and single-point dependency

• Deliver consistent coaching and feedback through structured check-ins and real-time on-floor guidance

• Conduct difficult performance conversations clearly professionally and promptly

• Build a team culture rooted in reliability professionalism ownership and shared accountability

• Ensure training is executed consistently and does not rely on informal or single-person ownership

Operations & Reliability

• Own scheduling coverage planning and real-time coverage decisions

• Serve as the final point of accountability for resolving staffing gaps during operating hours

• Make sure accurate timekeeping payroll inputs commissions and bonus tracking

• Maintain operational excellence across cleanliness inventory equipment and safety standards

• Make sure compliance with all local state and federal labor and safety regulations

Communication & Alignment

• Lead daily huddles and structured team meetings with clear agendas and follow-through

• Lead monthly all hands

• Communicate expectations consistently clearly and transparently

• Escalate issues appropriately and avoid triangulation or informal workarounds

• Maintain strong alignment with senior leadership during periods of growth change or pressure

Requirements

• 6 years of management experience in hospitality wellness fitness luxury service or private club environments

• Demonstrated track record of driving revenue sales or membership growth

• Background in luxury hospitality premium fitness/wellness or high-touch service environments strongly preferred

• Comfortable leading predominantly part-time teams with high accountability standards

• Strong emotional regulation and decision-making under pressure

• Direct communicator who does not avoid difficult conversations

• Operationally disciplined detail-oriented and execution-focused

• Tech-savvy with experience using CRM scheduling and reporting tools

• Flexible schedule including evenings weekends and holidays

Location

• This position is located in West Hollywood CA

Required Experience:

Director