Program Manager I, Amazon Customer Excellence System (ACES), Global Logistics
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Job Location:
Bellevue, WA - USA
Yearly Salary:
$ 50100 - 107200
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic tactical cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans developing processes coordinating and driving execution and communicating to senior management on status risks and process/product changes. Cross-team coordination project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience combined with deep analytical capabilities and a keen sense of innovation to lead complex projects from conception to completion.
We are seeking a Program Manager who will be an integral part in driving changes across Amazons operations and supporting top-down and bottom-up changes across our logistic this role you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.
Key job responsibilities
- Manage and oversee various cross-functional programs ensuring successful delivery.
- Develop and refine program strategies effectively leading and motivating teams.
- Set clear objectives for programs leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics processes and systems preventing common project pitfalls.
- Identify and mitigate risks preventing them from escalating into major issues.
- Regularly communicate with senior managers business leaders and other stakeholders to support key business initiatives.
- Develop implement and oversee KPI reporting for a program portfolio ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
A day in the life
Join Amazons Global Logistics team as a Program Manager I driving operational excellence and continuous improvement in our global supply chain. Youll leverage Lean/Six Sigma methodologies to optimize processes reduce costs and enhance customer experience. This role offers a unique opportunity to make a significant impact on Amazons international logistics operations working with diverse stakeholders to develop scalable solutions that drive efficiency and customer satisfaction.
Youll start your day reviewing key performance indicators and collaborating with cross-functional teams to address operational challenges. You might lead a Kaizen event analyze data to identify improvement opportunities or present findings to senior leadership. Your role will involve problem-solving stakeholder management and driving continuous improvement initiatives that have a direct impact on Amazons global logistics operations.
This role does require traveling (may include multiple consecutive weeks) and the candidate must be able to drive a rental vehicle.
About the team
The Global Logistics team is dedicated to optimizing speed and cost in Amazons international supply chain. We focus on efficiently moving freight from global manufacturing hubs to Amazons international marketplaces supporting both Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Our mission is to enhance selection and reduce costs for customers by leveraging top-tier logistics providers and innovative Amazon supply chain solutions.
- Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- 2 years of program or project management experience
- Experience in a highly analytical results-oriented environment with cross functional interactions
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking a Program Manager who will be an integral part in driving changes across Amazons operations and supporting top-down and bottom-up changes across our logistic this role you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.
Key job responsibilities
- Manage and oversee various cross-functional programs ensuring successful delivery.
- Develop and refine program strategies effectively leading and motivating teams.
- Set clear objectives for programs leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics processes and systems preventing common project pitfalls.
- Identify and mitigate risks preventing them from escalating into major issues.
- Regularly communicate with senior managers business leaders and other stakeholders to support key business initiatives.
- Develop implement and oversee KPI reporting for a program portfolio ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
A day in the life
Join Amazons Global Logistics team as a Program Manager I driving operational excellence and continuous improvement in our global supply chain. Youll leverage Lean/Six Sigma methodologies to optimize processes reduce costs and enhance customer experience. This role offers a unique opportunity to make a significant impact on Amazons international logistics operations working with diverse stakeholders to develop scalable solutions that drive efficiency and customer satisfaction.
Youll start your day reviewing key performance indicators and collaborating with cross-functional teams to address operational challenges. You might lead a Kaizen event analyze data to identify improvement opportunities or present findings to senior leadership. Your role will involve problem-solving stakeholder management and driving continuous improvement initiatives that have a direct impact on Amazons global logistics operations.
This role does require traveling (may include multiple consecutive weeks) and the candidate must be able to drive a rental vehicle.
About the team
The Global Logistics team is dedicated to optimizing speed and cost in Amazons international supply chain. We focus on efficiently moving freight from global manufacturing hubs to Amazons international marketplaces supporting both Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Our mission is to enhance selection and reduce costs for customers by leveraging top-tier logistics providers and innovative Amazon supply chain solutions.
- Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- 2 years of program or project management experience
- Experience in a highly analytical results-oriented environment with cross functional interactions
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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