Customer Quality Manager (Onsite)

Date Posted:

Country:

United States of America

Location:

HOR32: Wilsonville OR 27300 SW Parkway Wilsonville OR 97070-9215 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

The Avionics business unit at Collins Aerospace is seeking an on-site Customer Quality Program Manager to support Military programs at our Wilsonville Oregon site. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives. The Quality Program Manager serves as the customers voice throughout the organization and interfaces with an integrated product team to resolve known issues and drive preventative actions to reduce quality escapes.

This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges as the position requires the use of problem-solving skills in a hands-on work environment to address problems and facilitate appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer.

What You Will Do:

• Works within a matrix-based organization across product quality supply chain quality manufacturing engineering operations design and customer support to provide solutions for the customer.

• Acts as the Voice of the Customer to communicate customer needs back to the factory and ensures that the appropriate support is provided.

• Triage product issues identified at the Customers Final Assembly Line to ensure seamless support for Collins products.

• Must be willing to provide flexible support for high-impact issues that arise at the customers Final Assembly Line (may require limited support outside of normal working hours).

• Collaborates with the customer to disposition product returns that are deemed to be conforming.

• Participates in customer audits/assessments/visits when requested.

Qualifications You Must Have:

• Typically requires a degree in Science Technology Engineering or Mathematics (STEM) and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience

• Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally.

• Customer support experience interfacing with an OEM and/or aftermarket customer.

Qualifications We Prefer:

• 5 years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product developments.

• Technical familiarity with Avionics products & systems

• FAA EASA and other regulatory authority knowledge with PMR / MRB Corrective action methodology experience is desired.

• Ability to effectively lead a cross-functional team to drive quality improvement initiatives.

What We Offer:

Some of our competitive benefits package includes:

• Medical dental and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy: pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection

• Birth adoption parental leave benefits

• Ovia Health fertility and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan including up to 10 free counseling sessions

• Healthy You Incentives wellness rewards program

• Doctor on Demand virtual doctor visits

• Bright Horizons child and elder care services

• Teladoc Medical Experts second opinion program

• And more!

Learn More & Apply Now:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher again and again.

Apply now and be part of the team thats redefining aerospace every day.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 107500 USD - 204500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms