Supv Service

About Oshkosh Defense an Oshkosh company

Oshkosh Defense stands behind those who dedicate their lives to protecting others. As an industry-leading tactical vehicle manufacturer every day we strive to meet or exceed our customers ever-changing needs with next generation defense technologies and advanced systems. We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.

The Service Supervisor will ensure customer satisfaction in both internal and external service environments through the use of effective communication organization and problem solving.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned:

• Discuss and guide service personnel problems and conflicts so they can be resolved.
• Problem solve and react to problems in a timely manner.
• Review and approve expense reports warranty follow up and department requirements to ensure department efficiency and better departmental communications.
• Meet with service administrators warranty clerks and administrators and product line teams to discuss problems.
• Plans and schedules work activities to complete assignments in their order of priority and to make the most effective use of time.
• Contributes to a favorable working climate within Oshkosh Corporation through a friendly manner and cooperative attitude in dealing with other employees and customers.
• Follows established departmental and other required procedures.
• Willingly assists others as necessary to meet deadlines.
• Understands fully the requirements of our jobs and the systems that support us.
• Fulfills these requirements in a timely manner.
• May lead a group of Field Service Technicians and assign responsibilities accordingly.
• Accurately and effectively communicate with Regional Service Managers and Product Managers concerning service requirements to ensure customer satisfaction.

MINIMUM QUALIFICATIONS

• High School Diploma or GED and six (6) or more years of relevant experience; or previous contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
• Ability to travel up to 10% of the time.
• Ability to lift up to 35 lbs.
• Valid drivers license must be maintained at all times.

STANDOUT QUALIFICATIONS

• Experience as a Field Service Technician.
• Experience as a team leader.
• Experience mentoring others.

• Bachelors degree
• Process driven induvial with experience in maintaining shop workflow.
• Ability to troubleshoot test repair and service equipment.
• Ability to prioritize.
• Excellent problem-solving capabilities.
• Verbal and written communication skills.
• Detail oriented.
• Understanding and incorporating safety regulations within the work environment
• Ability to adapt to a fast-paced work environment.
• Understanding of equipment functionality and characteristics.

WORKING CONDITIONS
The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting ventilation and temperature-controlled settings.
• Duties are largely sedentary requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary including walking short distances standing or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.