F&B Team Member

F&B Operations Manager HAZEL RESTAURANT & THE COLLECTORS HALL at AC Hotel by Marriott Glasgow

The F&B Operations Manager at AC Hotel by Marriott Glasgow will oversee the performance standards and commercial success ofHazel RestaurantandThe Collectors Hall two unique venues operating under one roof yet offering very different guest journeys.

ABOUTTHE ROLE: F&B Operations Manager

Reporting to the Hotel Manager the F&B Operations Manager is responsible for theoverall operational leadership of food & beverage across both venues.You will provide direction coaching and support to theHazel RestaurantF&B Managerand theEvents Manager for The Collectors Hallensuring consistency profitability and exceptional guest experiences across all services.

This is a highly visible hands-on leadership role balancing strategic oversight with a strong presence on the floor.

KEY RESPONSIBILITIES

Operational Leadership

• Oversee the day-to-day F&B operations across Hazel Restaurant and The Collectors Hall
• Ensure consistently high standards of service quality and presentation across both venues
• Maintain a strong floor presence during key services and events
• Ensure all brand health & safety and licensing standards are fully met

People Management

• Support Managers with training & development of all team members within Hazel & Collectors Hall
• Support managers with recruitment performance management and succession planning
• Foster a positive engaged and high-performing team culture
• Set clear expectations and hold teams accountable to service excellence

Commercial & Financial Performance

• Drive revenue growth cost control and profitability across all F&B streams
• Monitor payroll margins stock control and forecasting
• Support menu development pricing strategies and event offerings in collaboration with the kitchen and sales teams
• Analyse performance data and implement continuous improvements

Guest Experience

• Ensure every guest interaction reflects warm confident and professional hospitality
• Actively manage guest feedback complaints and service recovery
• Continuously seek ways to enhance the guest journey across restaurant and events

Collaboration & Communication

• Work closely with the Sales Kitchen Hotel Operations and Senior Leadership teams
• Ensure seamless communication between departments for events groups and peak trading periods
• Support pre-event planning and key client meetings where required

WHAT WERE LOOKING FOR

We hire for attitude and potential supported by experience. Ideally youll bring:

• Proven experience in a senior F&B leadership role within a hotel restaurant group or events-led venue
• Strong experience managing managers and leading multi-outlet operations
• A passion for food drink and delivering standout guest experiences
• Excellent commercial awareness and financial acumen
• Calm confident leadership style with the ability to inspire and motivate
• Strong organisational skills and the ability to prioritise in a fast-paced environment
• A hands-on approach with strategic thinking
• Eligible to work in the UK

WHAT WE OFFER

• Marriott Bonvoy discounts on hotel stays for you family and friends.
• Birthday leave enjoy an extra day off on your special day.
• Free meals on duty saving you over 1000 per year.
• Discounts on high street brands cinemas supermarkets and more.
• Team social events and a supportive dynamic team culture.
• Clear career progression and development opportunities through RBH Hospitality Management.
• Access to the Employee Assistance Programme for wellness and counselling support.

WHY JOIN US

Youll be joining a hotel wheredesign food culture and events intersect and where your leadership will have real influence. With RBH Hospitality Management ranked among theTop 30 Best Places to Work in Hospitalitythis is a chance to grow your career while shaping two of Glasgows most exciting hospitality destinations.

EQUAL OPPORTUNITIES

RBH Hospitality Management is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels respected and valued. If you require reasonable adjustments at any stage of the recruitment process please email: