Account Manager, Client Services
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Job Location:
Warren, OH - USA
Yearly Salary:
$ 70000 - 75000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our Company
PharMerica
Overview
As a critical member of a dynamic growing pharmaceutical services company you will be vital in the companys success!
The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services issue resolution and overall retention of their clients.
This position requires entails 75% travel in and around Warren MI. Ideal location to reside is a commutable distance to that location
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health dental vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals rehabilitation hospitals long-term acute care hospitals and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
This position will be posted for a minimumof 8 days
Responsibilities
- Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
- Accountable for all aspects of client relationships; primary go-to person for your client base
- Engages with all levels across the organization to discuss issue resolution growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBRs) and Pharmacy Optimization Services (PSOPs)
- Leads client contract renewal process in collaboration with other key PharMerica stakeholders
- Owns the client issue escalation and resolution process. Working directly with key internal partners achieves timely responses on all issues along with setting proper expectations for clients
- Manages their client base through the companys CRM software. This includes the tracking and management of activities issues tasks contacts and other client communications.
- Own your Client Book of Business be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customers needs delivering world class service
- Provides pharmacy service performance and reporting data. Prepares reports monthly and quarterly business review materials facilitates client engagement calls and conducts routine training providing educational materials to facilitate compliance with PMC procedures tools and resources
- Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
- Collaborates with other functional departments (credit/collections contracting and marketing) to assure that corporate billing and receivable standards are achieved
- Represents PharMerica at corporate/networking/client events and conferences
- Conducts job responsibilities in accordance with the standards set out in the Companys Code of Business Conduct and Ethics its policies and procedures the Corporate Compliance Agreement applicable federal and state laws and applicable professional standards
Qualifications
- Bachelors degree or equivalent experience
- Three to five years of previous experience in a client management customer service or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
- Ability to communicate to all levels of management
- Excellent time-management and basic computer skills
- Advanced Microsoft Office proficiency
- Outstanding problem-solving skills
- Experience in root cause analysis
- Ability to collaborate cross-functionally
- Experience working within a collaborative team
- Experience in a project management and client-facing customer service role
- Strong background with the ability to manage multiple priorities and deadlines at once
About our Line of Business
Salary Range
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Welcome to SpringHealth Behavioral Health & Integrated Care where we assist those we serve in reaching their highest level of independence.
