Senior Manager, Business Process Owner

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Legal & Compliance

Job Sub Function:

Legal Support Services

Job Category:

Professional

All Job Posting Locations:

New Brunswick New Jersey United States of America

Job Description:

We are recruiting for the best talent for Senior Manager Business Process Owner to join our Global Legal Organization (GLO) located in New Brunswick NJ.

The Senior Manager Business Process Owner will lead the design configuration roll out and ongoing support of a new internal legal matter management (Work Management) system to improve matter intake triage and management as part of the GLOs broader digital transformation efforts. This role which may support other GLO digital projects and initiatives will leverage the combined capabilities of project management global process ownership service management and technology implementation expertise to drive significant improvements in the organizations technology landscape focused on business objectives and sustaining high-quality outcomes. Essential skills include communication organization time management and collaboration. This role focuses on optimizing processes implementing technology projects and driving business improvements ensuring alignment with organizational goals and quality standards.

Key Responsibilities

• Work Management BPO: Serves as global business process owner for the GLOs Work Management system including responsibility for implementation project management change management and use of data analytics and insights to optimize the delivery of legal support globally. Shapes vision and roadmap for the Work Management program focusing on business impact and solution delivery.
• Project Team Management: Drives positive interactions with other project team members and stakeholders in a matrixed environment. Coordinates and motivates project team members to deliver upon project objectives by assessing resource needs removing barriers to success and providing constructive feedback when needed.
• Communication and Reporting: Provides guidance on the strategic rationale behind projects and manages project planning scheduling monitoring and reporting. Develops processes to assess measure and monitor project outcomes delivers updates on progress and improves program procedures.
• Process Quality: Leads all aspects of and supports process management providing expertise in enhancing operational efficiency and effectiveness across projects and technology implementations.
• Complex Project Management: Leads large-scale and global technology platform implementations (e.g. ServiceNow) ensuring project scope quality time and cost are optimized while adhering to the highest ethical standards.
• Stakeholder Engagement: Manages engagement with internal and external stakeholders including senior leadership. Works closely with other internal organizations (e.g. GLO Global Services Technology Procurement Finance and others) and collaborates with external partners system owners business partners and subject matter experts to align technology strategies with business needs.
• Process Improvement: Applies business process improvement frameworks (e.g. Lean/Six Sigma) to analyze design and implement process improvements including development of playbooks and guidelines.
• Performance and Compliance: Benchmarks and tracks key performance indicators to identify deficiencies and implement corrective actions. Ensures compliance with policies regulatory requirements and internal quality standards.
  

Qualifications

• A minimum of a Bachelors degree is required. JD or Masters degree is preferred.
• A minimum of 8-10 years of professional experience is required.
• Relevant certifications in business process management or project management are preferred.
• Leadership and Communication: Strong personal leadership and exceptional social and communication skills to collaborate with senior leaders and various stakeholders fostering an open and creative environment.
• Critical Thinking and Problem Solving: Proactive strategic approach with strong analytical and problem-solving skills recognizing needs and developing effective solutions. Demonstrated ability to translate complex data and business processes into actionable requirements.
• Project Management and IT Service Management: Possess certifications in Project Management (e.g. PMP Agile) ITIL to effectively drive initiatives in a technology-focused ecosystem.
• Continuous Improvement Mentality: Demonstrated leadership of continuous improvement efforts through detailed reviews and monitoring of performance data encouraging a culture of innovation and accountability. Lean Six/Sigma certification is preferred.
• Previous experience implementing legal service management platforms (e.g. ONIT ServiceNow Litify Wolters-Kluwer etc.) is preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via .Internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

Required Skills:

Preferred Skills:

Commercial Laws Compliance Management Contract Management Fact-Based Decision Making Government Relations Lawyering Legal Documents Preparation Legal Services Legal Support Office Administration Organizing Program Management Relationship Building Report Writing Researching Risk Compliance Technical Credibility Technical Writing

The anticipated base pay range for this position is :

$122000.00 - $212750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

For additional general information on Company benefits please go to: - position is eligible to participate in the Companys long-term incentive program.



Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

Holiday pay including Floating Holidays 13 days per calendar year

Work Personal and Family Time - up to 40 hours per calendar year

Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave 80 hours in a 52-week rolling period10 days

Volunteer Leave 32 hours per calendar year

Military Spouse Time-Off 80 hours per calendar year