Enrollment Services Specialist

Essential Responsibilities:

• Provide assistance to prospective applied and current students covering a wide range of detailed information

• Handle incoming inquiries for the Enrollment Center and ticket escalations

• Assist students in completing the online processes including admissions applications online orientation helping them access information in MyIvy IvyLearn and other online platforms necessary for

• Make appropriate referrals to the Financial Aid Office when necessary

• Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores

• Assist in first term advising and registration for new first time students

• Assist new readmit and transfer students complete enrollment steps and sign up for appropriate new student advising group sessions

• Escalate complex issues and questions to subject matter experts

• Be proficient with processes related to Admissions Registration Orientation Assessment enrollment and work effectively & efficiently to resolve escalated issues

• Have in-depth knowledge regarding various areas of the College

• Make appropriate referrals to other campus departments and campus resources including but not limited to: Ivy Career Link Advising Tutoring and Academics

• All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA) other applicable regulatory requirements and professional standards

• Some evening and/or weekend work required.

• The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Hiring Range:

• This role is budgeted for $38000 - $42000 annually based on experience and education

Work Hours:

• Typical business work hours may be adjusted during peak times.

Benefits:

Full-time benefits-eligible position with no enrollment waiting period. Exceptional benefit offerings including:

• Medical insurance dental insurance vision insurancelife insurance spouse/child life insurance long-term disability short-term disability.

• Retirement Plan with 10% Employer contributionno match necessary with no waiting period.

• Paid time off: vacation sick time holidays winter break between December 25th and January 1st and more.Up to 47 paid days off per year.

• Free Ivy Tech tuitionfor employee spouse and dependents.

• For those pursuing higher degreesTuition Reimbursement at other institutions.

• Opportunities forProfessional Development.

• Discountsfor rental cars hotels and electronic and mobile devices.

• Eligible employer under theDOL Public Service loan forgiveness program.

For more information on Ivy Tech Benefits visit Qualifications:

• Associate degree required; Bachelors degree preferred

• Two years of relevant experience required

• Prefer at least two years of direct experience in one or more of the following: registration records enrollment admissions or higher education

• Must possess strong customer service and interpersonal skills

• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued
  

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.