Customer and Community Engagement Officer

Permanent Full Time (37 hours per week)

Are you passionate about giving customers a voice and shaping services that truly make a difference Join Stockport Homes Group (SHG) as a Customer & Community Engagement Officer and help us deliver our Customer Voice and Influence Strategy.

In this role youll champion tenant and resident engagement ensuring their views influence our services and strategic priorities. Youll design and deliver inclusive participation activities build strong partnerships and support community groups to thrive creating positive outcomes across our neighbourhoods.

Youll bring a strong understanding of excellence in tenant participation and the Tenant Influence and Accountability regulatory standard along with proven ability to collaborate effectively with colleagues partners and stakeholders to create meaningful outcomes.

Skilled at engaging and building rapport with people especially those who may not currently engage youll have excellent communication skills and the ability to produce clear concise and engaging content for diverse audiences.

Youll be confident in analysing and interpreting feedback identifying themes and presenting insights that inform decision-making. A proactive team player youll manage multiple tasks and projects simultaneously while maintaining a commitment to equality diversity and inclusion.

While a driving licence and car arent essential for this role some community work is involved so youll need to be able to travel easily within the area.

The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be onStockport Homes Limitedterms and conditions.

The successful applicants appointment will be subject to satisfactorybasicclearance by the Disclosure and Barring Service.

We understand that if youdontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you tosubmitan applicationdetailing your experiences achievements and the value you can bring to our team.

If you require any reasonable adjustments to complete your application please contact the People & OD Team on

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

If you would like to discuss the role before applying please contact

Closing Date: 26th January 2026 at 9am

Interview Date: 3rd February 2026

Welcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.

As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.

All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes- Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative high-quality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.