Associate Analyst CTS Jamaica, NY
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Job Location:
Jamaica, VT - USA
Yearly Salary:
$ 49100 - 63100
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Position Summary:
The Associate Analyst CTS supports JetBlue Crewmembers from within a team environment. Responsible for assuring JetBlue Crewmembers are provided efficient and timely first and second level support. Provide technical support to all Crewmembers and Crewmember Technologies. Identifies finds and solves technical issues. Answers Crewmembers requests for technical support. Records tracks and monitors requests to ensure timely resolution.
Essential Responsibilities
Provides support for all JetBlue hardware/applications including telephony and mobile devices
Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
Monitors and supports systems
Maintains and supports user access
Facilitates software package rollouts and maintenance
Collaborates with all Information Technology (IT) disciplines
Works to achieve first-touch resolution with all issues
Maintains documentation of requests per JetBlue standards
Maintains and updates knowledge base documentation with most relevant information
Coordinates response for major incidents and outages
Other duties as assigned
Additional Qualifications/Responsibilities
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
One (1) year of experience providing first level IT Support in a large organization.
Experience supporting latest operating systems or successful completion of IT for Everyone certification via Coursera
Experience implementing and supporting applications
Available for overnight travel Up to 50%
In possession of valid travel documents with the ability to travel in and out of the United States
Experience using desktop deployment packages
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Preferred Experience and Qualifications
Bachelors Degree
Two (2) years experience in IT hardware and application support
Certifications (Microsoft Networking programming languages)
One (1) year experience in a call center environment
Knowledge of Microsoft desktop and server products
Knowledge of Exchange and Office Suite
Knowledge of LAN environment using TCP/IP DHCP DNS
Knowledge of telephony messaging and infrastructure (VOIP and POTS)
Knowledge of mobile devices
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
And able to maintain a professional appearance
When working or traveling on JetBlue flights and if time permits all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture that is exhibit the JetBlue values of Safety Caring Integrity Passion and Fun
Promote JetBlues #1 value of safety as a Safety Ambassador supporting JetBlues Safety Management System (SMS) components Safety Policy and behavioral standards
Identify safety and/or security concerns issues incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlues confidential reporting systems (Aviation Safety Action Program (ASAP) JEMS or Safety Action Report (SAR))
Equipment:
Computer and other office equipment
Work Environment:
Traditional office environment
On-Site 4 days a week. JFK Airport
Physical Effort:
Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)
Compensation:
The base pay range for this position is between $49100 and $63100 per year. Base pay is one component of JetBlues total compensation package which may also include access to healthcare benefits a 401(k) plan and company match crewmember stock purchase plan short-term and long-term disability coverage basic life insurance free space available travel on JetBlue and more.
Position Summary:
The Associate Analyst CTS supports JetBlue Crewmembers from within a team environment. Responsible for assuring JetBlue Crewmembers are provided efficient and timely first and second level support. Provide technical support to all Crewmembers and Crewmember Technologies. Identifies finds and solves technical issues. Answers Crewmembers requests for technical support. Records tracks and monitors requests to ensure timely resolution.
Essential Responsibilities
Provides support for all JetBlue hardware/applications including telephony and mobile devices
Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
Monitors and supports systems
Maintains and supports user access
Facilitates software package rollouts and maintenance
Collaborates with all Information Technology (IT) disciplines
Works to achieve first-touch resolution with all issues
Maintains documentation of requests per JetBlue standards
Maintains and updates knowledge base documentation with most relevant information
Coordinates response for major incidents and outages
Other duties as assigned
Additional Qualifications/Responsibilities
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
One (1) year of experience providing first level IT Support in a large organization.
Experience supporting latest operating systems or successful completion of IT for Everyone certification via Coursera
Experience implementing and supporting applications
Available for overnight travel Up to 50%
In possession of valid travel documents with the ability to travel in and out of the United States
Experience using desktop deployment packages
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Preferred Experience and Qualifications
Bachelors Degree
Two (2) years experience in IT hardware and application support
Certifications (Microsoft Networking programming languages)
One (1) year experience in a call center environment
Knowledge of Microsoft desktop and server products
Knowledge of Exchange and Office Suite
Knowledge of LAN environment using TCP/IP DHCP DNS
Knowledge of telephony messaging and infrastructure (VOIP and POTS)
Knowledge of mobile devices
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
And able to maintain a professional appearance
When working or traveling on JetBlue flights and if time permits all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture that is exhibit the JetBlue values of Safety Caring Integrity Passion and Fun
Promote JetBlues #1 value of safety as a Safety Ambassador supporting JetBlues Safety Management System (SMS) components Safety Policy and behavioral standards
Identify safety and/or security concerns issues incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlues confidential reporting systems (Aviation Safety Action Program (ASAP) JEMS or Safety Action Report (SAR))
Equipment:
Computer and other office equipment
Work Environment:
Traditional office environment
On-Site 4 days a week. JFK Airport
Physical Effort:
Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)
Compensation:
The base pay range for this position is between $49100 and $63100 per year. Base pay is one component of JetBlues total compensation package which may also include access to healthcare benefits a 401(k) plan and company match crewmember stock purchase plan short-term and long-term disability coverage basic life insurance free space available travel on JetBlue and more.
Required Experience:
IC
Key Skills
- Data Collection
- Malware Analysis
- Pivot tables
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Product Lifecycle Management
- Microsoft Excel
- PMP
- Financial Analysis
- Omniture
- Data Analysis Skills
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
