Senior Technical Solutions Professional (ServiceNow)

What success looks like in this role:

Unisys is a global technology solutions company that powers breakthroughs for the worlds leading organizations. We specialize in delivering secure cutting-edge digital platforms cloud and infrastructure services enterprise computing and business process solutions. With a legacy of innovation and a forward-thinking mindset Unisys helps clients across industriesfrom government to financial servicestransform their operations and achieve mission-critical outcomes. Join us and be part of a team thats redefining whats possible through technology.

The role is responsible for shaping solutions leading client engagements and supporting the sales cycle through technical expertise innovation and proactive sales activities across the ServiceNow and Freshworks platforms.

• Collaborate closely with SE CE CDE & CTO organisations to develop and execute account strategies.

• Identify qualify and nurture new business opportunities within existing and prospective clients.

• Create pursuit kits to support sales engagements and drive pipeline growth.

• Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs.

• Design and implement accelerators to demonstrate value and innovation across the ServiceNow Freshworks and EasyVista platforms.

• Create migration playbooks focusing on transitions from platforms such as ServiceNow BMC Helix and Cherwell.

• Own and complete RFP responses ensuring alignment with client requirements and sales objectives.

• Draft Statements of Work (SOWs) for client projects.

• Lead client-facing elements of projects including technical workshops solution shaping and pricing.

• Actively participate in marketing events webinars and industry forums to promote Unisys ESM solutions and generate leads.

• Build and maintain strong client relationships at multiple organisational levels acting as a trusted advisor.

• Provide feedback to product and marketing teams based on client and market insights.

• Oversee project execution by the ESS delivery organisation.

You will be successful in this role if you have:

• Strong technical understanding of the ServiceNow platform.

• Proven track record in pre-sales solution architecture and business development roles.

• Ability to create technical assets such as PoVs accelerators and migration playbooks.

• Excellent communication presentation and client engagement skills.

• Experience with ITSM platforms including Freshworks BMC Helix and Cherwell.

• Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders.

• Experience building and maintaining strong client relationships.

• Familiarity with sales methodologies (e.g. MEDDIC Challenger Solution Selling).

• Ability to lead workshops and shape solutions collaboratively with clients.

Key Performance Indicators (KPIs)

• Influenced and sourced Total Contract Value (TCV).

• Win performance and conversion rate of PoV projects to fully scoped and funded engagements.

• Pipeline generation and qualification targets.

• Number of client meetings demos and workshops delivered.

• Contribution to upsell/cross-sell opportunities and customer retention rates.

• Client satisfaction scores related to pre-sales engagements.

Preferred Qualifications

• Essential:

• ServiceNow certifications - CSA CIS and CTA.

• Desirable:

• ServiceNow CMA.

• BMC Helix ITSM Implementation Specialist.

• BMC Certified Expert / Architect.

• Experience with other ITSM platforms (BMC Freshworks Cherwell EasyVista).

• Minimum 8 Years Prior experience in consulting or professional services environments.

Become part of our Winning Culture! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!

Corporate Social Responsibility and DEI (Diversity Equity and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.

Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!

International work opportunities abroad for all employees

Wellbeing & Employee Assistance Program: Your (mental) health is important to us and is treated confidentially by a neutral party!

Solid qualification- performance- & competence-based remuneration model attractive pension scheme and various allowances

Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!

What do we offer

• Pension

• Life Assurance

• Private Medical

• Option for private dental

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.