Master Technician

About the Role We are seeking a highly skilled Master Technician (Level 3 or Ford TChamp) with deep hands-on experience in Ford vehicles. The ideal candidate excels in engine and transmission teardown/rebuilds electrical diagnostics and the safe effective use of Ford special service tools (ESST/SST). You will resolve complex technical concerns handle warranty-related queries and documentation and communicate effectively in English with Australian dealership partners. This role requires a team-first mindset and the flexibility to travel and work in varying conditions based on market needs.

• Perform advanced diagnostics repair and maintenance on Ford vehicles to OEM standards.
• Dismantle inspect repair and assemble engines and transmissions/gearboxes with precision.
• Conduct advanced electrical and electronic diagnostics tracing faults and resolving complex issues.
• Triage and resolve technical concerns with clear root-cause analysis and corrective action plans.
• Manage warranty-related queries: verify concern and cause capture DTC and evidence prepare accurate documentation and liaise with warranty/admin teams for approvals in line with Ford policies.
• Utilize Ford ESST/SST and associated diagnostic platforms efficiently and safely.
• Document work performed diagnostics and parts used in line with Ford processes and dealership standards.
• Liaise professionally in English with Australian dealership teams for technical escalations and updates.
• Support road tests quality checks and final delivery inspections.
• Mentor junior technicians and contribute to a safe clean and organized workshop.
• Adhere to safety environmental and compliance standards.
• Knowledge of vehicle modules is important for both retrieving Data Identifier (DID) information and conducting programming tasks.
• Experience with Ford diagnostic software and systems (e.g. IDS FDRS OBD-II workflows).
• Familiarity with Ford service information portals and technical service publications.
• Prior experience preparing and validating warranty claims in a dealership/service environment.
• Ford Information systems- PTSGTAC Servis2
• Computer literate Word Excel Outlook PowerPoint.
• Ability to work under pressure in difficult environments and different time zone.
• Experience with Ford diagnostic software and systems (e.g. IDS FDRS OBD-II workflows).
• Familiarity with Ford service information portals and technical service publications.
• Prior experience preparing and validating warranty claims in a dealership/service environment.
• Ford Information systems- PTSGTAC Servis2
• Computer literate Word Excel Outlook PowerPoint.
• Ability to work under pressure in difficult environments and different time zone

1. Diploma or bachelors degree or masters degree in mechanical / Automobile / Motor Mechanic
2. Level 3 / Level 2 Master Technician certification (Ford) or Ford TChamp credentials (required
3. Minimum 5 years of hands-on experience working specifically on Ford vehicles.