Intern, Customer Support Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Gday!
Twenty years on and counting weve got your back.
Why is ServiceRocket the place for you
- A 20 year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! Youll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- Were recognized for our innovation impact and outstanding customer support even earning the Atlassian Partner of the Year for Co-Selling Excellence award.
We are seeking a customer-centric and technical-savvy Intern to join our fantastic support team in Santiago. This role is responsible for assisting diagnosing troubleshooting and delivering effective solutions to customers for simple technical problems. You will be working in both cloud and data center environments. You will also participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.
What youll be doing
- Communicate efficiently and effectively with our customers
- Own customer communications and issues from initial contact until resolution
- Become an encyclopedia of knowledge about relevant products and their capabilities and common application
- Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
- Synthesize diverse feedback from our customers offer informed opinions on potential solutions and identify bugs/product issues for the development team
- Resolve issues raised within SLA with the aim of preventing future problems
- Learn document and share knowledge with others
What youll bring to the table
- Currently pursuing a degree in Information Technology Computer Science or similar.
- Strong data analysis critical thinking and problem-solving skills
- Outstanding communication skills in English which is our common language and will be required for day-to-day operations (it does not need to be certified)
Your leaders
Our Maipucino superstar Gon has worn many hats over the years and he is now our Director of Operations. With a focus on increasing efficiency and mentoring others he is a great role model to learn from. Together with your Manager Renzo they will enable you to support our customers while you reach new heights #WeGotYourBack
Perks
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your familyyour well-being matters.
-Retirement plan/funds saving: we care about your futurewe have diverse plans depending on your location.
-Career pathways program: you can grow horizontally vertically or any way you want.
-Generous monthly fixed allowances including Rockettoria Scholarship & Learning Tech Choice Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story family and culture.
Our Selection Process
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then youll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote preferential consideration will be given to candidates based locally to the countrys office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT:Your personal information and online safety are important to us. At ServiceRocket recruiters only direct candidates to apply through our official career page at will never request payments ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket please email emailprotected.
Required Experience:
Intern
Key Skills
- Abinitio
- Google Analytics
- Corporate Communications
- Infection Control
- Lab Technology
- Condition Monitoring
