Shipping and Receiving Coordinator

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

SHIPPING & RECEIVING COORDINATOR

Reports to:Director of Service

Type: Full Time Non-Exempt Hourly

The Shipping & Receiving Coordinator is responsible for the coordination and documentation of all incoming and outgoing shipments. This individual supports the maintenance accuracy and proactive planning of all customer shipments and deliveries.

CRITICAL FUNCTIONS

Manage all customer interactions during pick-up and drop-off of equipment at Grand Rapids headquarters
General receiving of all incoming shipments and freight
Receipt of all customer equipment into our work order management system
Place all received customer equipment into the correct lab for calibration or repair
Shipping out of completed product and other general shipping requirements
End of day shipping report via UPS WorldShip

WHAT YOULL DO

Shipping and Receiving:

Serve as main point of contact for all shipping and receiving functions and provide excellent customer service to internal and external customers
- Greet and provide assistance with all customer pick-up/drop offs at GRM headquarters
- Answer any customer questions related to shipping/receiving
- Serve internal customers by providing prompt assistance and reliable logistics information to all departments
Inspect and receive all new and customer owned equipment including logging data into computer system plus notifying appropriate team members
- Note any damages or discrepancies in recordkeeping system
- Stage according to designated department/location
Facilitate equipment flow through GR headquarters by distributing to appropriate departments
- For customer equipment that has been completed in-house after notification pick up and prepare equipment for outgoing shipment
Pack all outgoing shipment securely to minimize potential damages
- Maintain inventory for packing as well as keeping the shop clean and orderly
Prepare transportation bills packaging slips and any other necessary documentation required for shipments; contacts various shipping partners to coordinate pickups as needed
- Record all shipment data such as weight sizes charges etc. for recordkeeping purposes
Prepare for daily pick-up/drop-off times via UPS and work to coordinate daily shipping/receiving workflow around these to optimize shipping times

Support of Technicians and Other Office Functions:

Answer phones and general customer support
Assist technicians with questions related to inventory parts and other logistics issues
Complete inventory validation / cycle counts as needed
Work outstanding purchase order reports
Other tasks and projects as assigned

REQUIREMENTS

High School Diploma or GED required
Valid Drivers License and satisfactory driving record
This role requires a high level of comfort learning and using multiple software systems
Ability to lift push and pull up to 50lbs independently and repetitively throughout the day
Ability/certification to operate a forklift or willing to learn and obtain certification
Excellent written and verbal communication skills
Top notch computer skills especially with Microsoft Suite

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

Accurate equipment intake and documentation
On-time shipments
Positive customer interaction during drop-off/pick-up
Smooth coordination with sales and service teams

EQUAL OPPORTUNITY

Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race color religion sex national origin or other protected classes

Required Experience:

SHIPPING & RECEIVING COORDINATORReports to:Director of ServiceType: Full Time Non-Exempt HourlyThe Shipping & Receiving Coordinator is responsible for the coordination and documentation of all incoming and outgoing shipments. This individual supports the maintenance accuracy and proactive planning ...