German Social Media Support
Share
Job Location:
Regensburg - Germany
Monthly Salary:
€ 1100 - 1300
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Welcome bonus: 3000
Languages: German B2/C1 English
Location: Porto (On-site)
Start Date: 11 December 2025
About the Role
As a German-speaking Social Media Support Specialist you will help users and creators by providing high-quality customer support on social platforms. You will analyze performance resolve inquiries ensure policy compliance and maintain excellent service standards. The ideal candidate has strong customer service experience and a deep understanding of KPIs.
Key Responsibilities
-
Provide customer support through multiple social media channels
-
Resolve user issues efficiently while ensuring a positive experience
-
Monitor KPIs (response rate accuracy quality standards)
-
Support content and account-related inquiries
-
Escalate technical issues when necessary
-
Identify trends and contribute to service improvements
Requirements
-
German B2/C1 strong English
-
Proven Customer Service background and familiarity with KPIs is mandatory
-
Ability to work on-site in Porto
-
Flexibility for rotating schedules including future night shifts
-
Strong communication and problem-solving skills
Work Schedule
-
Monday to Sunday
-
Main schedule: 10:00 19:00
-
Possibility to extend: 09:00 21:00 (rotative shifts)
-
2 rotating days off
Salary & Benefits
-
competitive 14 months
-
100 11 months bonus
-
Meal Allowance (net): 7.63 per working day
-
Shared accommodation provided
Key Skills
- Business Consulting
- Anti Money Laundering
- Health
- Gynaecology & Obstetrics
- Actuary
