Marketing Customer Support Specialist – Digital Advertising
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Marketing Customer Support Specialist Digital Advertising (German Speaking)
Project: Global Digital Media Platform
Location:Lisbon Portugal On-site
Start Date: 29 January 2026
Contract Type: Full-time
Working Schedule:
Initial Phase:
- Monday to Sunday 07:00 to 19:00
- 2 shifts: 07:0016:00 / 10:0019:00
- Days Off: 2 rotational days
Later Phase (TBC by client):
- 24/7 rotational shifts Monday to Sunday
Role Overview:
As a Marketing Customer Support Specialist you will support advertisers and business clients using digital advertising solutions. You will provide guidance on paid campaigns social media advertising tools and digital marketing performance while delivering a high level of customer service in a fast-paced tech-driven environment.
Key Responsibilities:
- Provide customer support via phone email and/or chat in German and English
- Support clients with paid advertising campaigns including setup optimization and performance-related inquiries
- Assist with campaign troubleshooting billing questions and policy-related issues
- Guide customers on the effective use of social media and digital advertising platforms
- Analyze basic campaign data and provide recommendations to improve performance
- Ensure accurate documentation of cases in internal systems
- Meet defined KPIs SLAs and quality standards
- Collaborate with internal teams to resolve complex issues
Mandatory Requirements:
- Fluent German and advanced English
- Hands-on experience in paid campaign management (mandatory)
- Degree in Marketing or a related field
- Experience in Digital Marketing
- Previous experience in a Contact Center or service program for an Advertising Tech company
- Strong understanding of social media platforms and basic digital advertising concepts
- Customer-oriented mindset with strong communication skills
- Ability to work independently and as part of a team
Compensation & Benefits:
- Base Salary: 1080 (paid over 14 months)
- Complexity Bonus: 80 (paid over 11 months)
Additional Perks
- Health Insurance: from day one (free after 6 months)
- Daily meal allowance: 7.23
Accommodation The Game Changer
- Immediate access to a shared apartment (private room) upon arrival
- All utilities included
- Fixed cost of 280/month deducted directly from your payslip
- No deposit agency fees or upfront rental costs
Why Join Us:
- Work with a global digital and social media platform
- Gain hands-on experience in digital advertising and marketing operations
- Multicultural and fast-paced work environment
- Structured onboarding and professional development opportunities
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