Customer Service Representative – Mobile App
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Mobile App (Flemish English)
Market:
French Market
Location:
Lisbon Portugal On-site
Start Date:
8 January 2026
Working Schedule:
- Monday to Sunday
- Rotative shifts between 08:00 23:00
- Days Off: 2 rotational days
Role Overview:
As a Customer Service Representative you will support users of a digital mobile application operating in the French market. You will handle customer inquiries related to account usage transactions and general app support ensuring a high-quality user experience in a fast-paced and regulated environment.
Key Responsibilities:
- Provide customer support via chat email and/or phone in Flemish and English
- Assist users with account setup verification and profile management
- Support inquiries related to payments transactions and app functionality
- Troubleshoot technical or account-related issues and deliver effective solutions
- Ensure compliance with internal procedures and platform policies
- Accurately document customer interactions in internal systems
- Meet defined KPIs quality standards and SLAs
Mandatory Requirements:
- Fluent Flemish and advanced English
- Strong customer service and communication skills
- Ability to work in rotative shifts including evenings and weekends
- Comfortable working in an on-site work environment in Lisbon
Nice to Have:
- Previous experience in digital platforms fintech gaming or online services
- Experience in a contact center or customer support role
- Familiarity with CRM or ticketing systems
Compensation & Benefits:
- Base Salary: 1500 (paid over 14 months)
- Meal Allowance: 7.63 per day
- Health Insurance: since day 1 (free after 6 months of contract.)
Accommodation The Game Changer
- Immediate access to a shared apartment (private room) upon arrival
- All utilities included
- Fixed cost of 280/month deducted directly from your payslip
- No deposit agency fees or upfront rental costs
Why Join Us:
- Join a fast-growing international digital platform
- Work in a multicultural and dynamic team environment
- Structured onboarding and continuous training
- Opportunity to develop a long-term career in customer support
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
