Education Customer Success Manager Onshape
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.
Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
EducationCustomer Success Manager(BOS-US)
Werelooking for aCustomer Success Manager to jointheOnshapeEducationCustomer SuccessTeam at PTCand serve as atrusted advisortoeducators usingOnshape.Onshapeis aprofessionalcloud-native CAD platformthat is alsowidely adopted in K-12 and higher education for its accessibility collaboration features and zero IT overhead.TheOnshapeEducation Teamsupports schools worldwidewith access support andlearningresources.
As anEducation Customer Success Manager you will own relationships with assigned education accountsacross the USand work closely with the Education Account Management and TechnicalServices teams. Your mission is to increase adoptionretentionand satisfactionby guiding educators at these accounts through onboarding implementationandongoing engagement.You willhelptodevelopthe customer journey resources and processesthat customersexperience.This is an individual contributor role reportingtothe Education Customer Success & Operations Manager.
Key Responsibilities:
Onboarding & Enablement
Leadkickoffs andonboarding for educators and administratorsin new accounts.
Deliver training sessions and resources tailored to education use cases.
Improveand createnew resourcesforthe onboarding journey of new accounts.
Retention& Engagement
Serve as the primary point of contact for assigned accounts.
Build strong relationships to ensure successful implementation and long-term adoption.
Conduct regular check-ins and reviews tomonitorhealth and usage.
Develop retention strategies and mitigate churn risks proactively.
Track customer health scoresusagemetrics and renewal timelines using CRM tools.
Advocacy & Expansion
Act as the voice of the customer internally sharing feedback with productand tech servicesteams.
Identifyopportunities for expansion within institutions.
Collaborate withthemarketingteamon webinars events and success stories.
Skills:
Ability to understandcustomersneeds andwork cross-functionally to align anddevelop solutions.
Proactiveapproach toidentifyingand resolving customer issues.
Ability toprioritize issues deal withambiguityand workindependently.
Strong communicationand relationship-building skills.
Ability to thrive in a fast-paced dynamic environment with changing priorities.
Qualifications & Experience:
Bachelors degree in BusinessCommunicationsEducationor related field.
2 years in Customer Success Account Management or similar client-facing role (preferably in SaaS or EdTech).
Experience with CRM tools (Salesforce Gainsight or similar).
Understanding ofeducationinstitutions and structures.
Familiarity with CAD or STEM education is a plus.
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us
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Required Experience:
Manager
Key Skills
- IVR
- Program Management
- Classroom Experience
- Special Education
- Adult Education
- Salesforce
- Teaching
- Curriculum Development
- CRM Software
- Public Speaking
- Supervising Experience
- Toddler Care
About Company
PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
