Order Fulfillment Specialist

Order Fulfillment Specialist

Location: Onsite Norwell Massachusetts
Schedule: Full-time MondayFriday 9:00 AM5:00 PM (Non-Exempt)
Compensation: Negotiable up to $42000 annually (equivalent to $20/hour)
Benefits: Full benefits package included
Visa Sponsorship: Not available

Important Location Note: Norwell is a Boston suburb not accessible by public transportation. Reliable personal transportation is required.

About the Role

HireNow Staffing is partnering with an early-stage healthcare technology company that is transforming how family caregivers access digital health tools. As the organization scales its programs it is seeking a highly detail-oriented Order Fulfillment Specialist to manage the end-to-end preparation and shipment of tablet devices used by caregivers across the country.

This role is mission critical. The accuracy consistency and care applied to each device directly impact patient and caregiver experiences. Success in this position requires someone who takes pride in precision follows processes exactly and understands that small errors can have meaningful downstream effects.

What Youll Be Responsible For

As the Order Fulfillment Specialist you will own the full lifecycle of device fulfillment including:

• Preparing Samsung tablets for deployment using established step-by-step fulfillment procedures

• Installing configuring and validating software on tablets and SD cards prior to shipment

• Loading approved applications updates and device configurations with strict adherence to quality standards

• Preparing labeling and inserting SD cards to ensure proper device functionality

• Conducting mandatory quality assurance checks to confirm devices are fully functional and ready for use

• Troubleshooting basic device software or SD card issues and escalating unresolved problems appropriately

• Accurately documenting configuration details fulfillment status and shipping activity in internal tracking systems

• Packing and shipping devices via USPS and FedEx with accuracy and timeliness

• Receiving inspecting and processing returned devices in accordance with security and data-handling protocols

• Maintaining precise inventory records for devices accessories and supplies

• Ordering and managing fulfillment supply as needed

• Ensuring data security device integrity and compliance throughout the fulfillment process

• Documenting process updates and proactively recommending workflow improvements

• Collaborating closely with Enrollment and Caregiver Engagement teams to support timely caregiver onboarding

Qualifications & Experience

Required

• Exceptional attention to detail this is the single most important qualification

• 5 years of experience in a detail-driven process-oriented role (e.g. hardware fulfillment technical support device retail logistics or similar environments)

• Comfort configuring tablets or similar hardware installing software managing files and following detailed QA checklists

• Strong technical aptitude with smartphones tablets or handheld devices

• Ability to follow defined processes consistently and accurately

• Strong written and verbal communication skills

• Reliable accountable and committed to high-quality execution

Preferred (Strongly Valued)

• Prior experience with device fulfillment technical support or hardware configuration

• Experience with shipping receiving and inventory tracking

• Background in healthcare technology or regulated environments

• Demonstrated ability to identify process gaps and suggest operational improvements

Why This Role Matters

This is not a warehouse job and not a casual fulfillment role. It is a precision-based operational position supporting a healthcare mission where accuracy security and consistency are non-negotiable. The right candidate will be trusted with sensitive technology will operate independently and will play a direct role in ensuring caregivers receive tools that work perfectly from day one.

If you are someone who:

• Thrives on structure and accuracy

• Notices small details others overlook

• Enjoys hands-on technical work

• Takes ownership of outcomes

this role offers stability purpose and the opportunity to make a real impact.

Interested candidates must meet the core responsibilities and demonstrate strong attention to detail to be considered for interview

HireNow Staffing Disclaimer

HireNow Staffing is acting as a direct placement partner for this role. All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.