Position Summary
The Branch Manager is responsible for the overall leadership financial performance and day-to-day operations of the branch. This role has full accountability for profit and loss (P&L) safety service delivery sales performance and team leadership within a safety-critical industrial environment.
The Branch Manager ensures the branch operates efficiently profitably and in compliance with company policies safety standards and industry regulations while delivering high-quality service to customers.
Key Responsibilities
Financial & Business Management
-
Full P&L responsibility for the branch including revenue margins operating expenses and profitability
-
Develop and manage annual budgets and forecasts
-
Monitor financial performance and implement corrective actions to meet or exceed financial targets
-
Approve expenditures manage cost controls and support accurate billing and collections
-
Review and analyze branch financial reports and KPIs
Operations & Service Oversight
-
Oversee all branch operations including service inspections installation and parts
-
Ensure work is scheduled and executed efficiently while meeting customer expectations
-
Maintain compliance with OSHA safety standards and applicable crane and lifting regulations
-
Ensure quality control documentation accuracy and adherence to internal procedures
-
Address operational issues and resolve customer concerns as needed
Sales & Customer Management
-
Support and drive branch sales growth in coordination with sales and service teams
-
Build and maintain strong customer relationships within the territory
-
Ensure pricing discipline contract compliance and margin expectations
-
Identify opportunities for service expansion and operational improvement
Leadership & Team Development
-
Lead coach and develop branch personnel including service technicians supervisors and administrative staff
-
Set clear expectations for performance safety and accountability
-
Participate in hiring performance management and disciplinary actions
-
Foster a culture of safety quality and continuous improvement
Safety & Compliance
-
Champion a strong safety culture across all branch operations
-
Ensure compliance with OSHA customer safety requirements and company policies
-
Lead safety meetings and ensure corrective actions are implemented
-
Support audits and inspections as required
Qualifications
-
Proven experience managing branch or business unit operations with full P&L responsibility
-
Strong financial acumen with experience managing budgets forecasts and operating costs
-
Experience in industrial service environments such as overhead cranes hoists heavy equipment construction or related fields
-
Demonstrated leadership experience managing technical and operational teams
-
Strong customer relationship and problem-solving skills
-
Excellent communication and decision-making abilities
Preferred Experience
-
Experience in the overhead crane hoist or lifting equipment industry
-
Knowledge of OSHA regulations and safety-critical service operations
-
Background in service inspections and industrial maintenance operations
Work Environment
-
Combination of office and field environment
-
Regular interaction with technicians customers and management
-
Travel within the branch territory as needed
Equal Employment Opportunity
The company is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status in accordance with applicable law.
Position Summary The Branch Manager is responsible for the overall leadership financial performance and day-to-day operations of the branch. This role has full accountability for profit and loss (P&L) safety service delivery sales performance and team leadership within a safety-critical industrial e...
Position Summary
The Branch Manager is responsible for the overall leadership financial performance and day-to-day operations of the branch. This role has full accountability for profit and loss (P&L) safety service delivery sales performance and team leadership within a safety-critical industrial environment.
The Branch Manager ensures the branch operates efficiently profitably and in compliance with company policies safety standards and industry regulations while delivering high-quality service to customers.
Key Responsibilities
Financial & Business Management
-
Full P&L responsibility for the branch including revenue margins operating expenses and profitability
-
Develop and manage annual budgets and forecasts
-
Monitor financial performance and implement corrective actions to meet or exceed financial targets
-
Approve expenditures manage cost controls and support accurate billing and collections
-
Review and analyze branch financial reports and KPIs
Operations & Service Oversight
-
Oversee all branch operations including service inspections installation and parts
-
Ensure work is scheduled and executed efficiently while meeting customer expectations
-
Maintain compliance with OSHA safety standards and applicable crane and lifting regulations
-
Ensure quality control documentation accuracy and adherence to internal procedures
-
Address operational issues and resolve customer concerns as needed
Sales & Customer Management
-
Support and drive branch sales growth in coordination with sales and service teams
-
Build and maintain strong customer relationships within the territory
-
Ensure pricing discipline contract compliance and margin expectations
-
Identify opportunities for service expansion and operational improvement
Leadership & Team Development
-
Lead coach and develop branch personnel including service technicians supervisors and administrative staff
-
Set clear expectations for performance safety and accountability
-
Participate in hiring performance management and disciplinary actions
-
Foster a culture of safety quality and continuous improvement
Safety & Compliance
-
Champion a strong safety culture across all branch operations
-
Ensure compliance with OSHA customer safety requirements and company policies
-
Lead safety meetings and ensure corrective actions are implemented
-
Support audits and inspections as required
Qualifications
-
Proven experience managing branch or business unit operations with full P&L responsibility
-
Strong financial acumen with experience managing budgets forecasts and operating costs
-
Experience in industrial service environments such as overhead cranes hoists heavy equipment construction or related fields
-
Demonstrated leadership experience managing technical and operational teams
-
Strong customer relationship and problem-solving skills
-
Excellent communication and decision-making abilities
Preferred Experience
-
Experience in the overhead crane hoist or lifting equipment industry
-
Knowledge of OSHA regulations and safety-critical service operations
-
Background in service inspections and industrial maintenance operations
Work Environment
-
Combination of office and field environment
-
Regular interaction with technicians customers and management
-
Travel within the branch territory as needed
Equal Employment Opportunity
The company is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status in accordance with applicable law.
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