Associate Consultant SME Palo Alto XSIAM

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Associate Consultant / SME Palo Alto XSIAM
Location: Chicago Illinois C2C Onsite
Pay Rate: $50/hr
Industry: Information Security / Perimeter Security / Firewall Operations
End Date: 01-Dec-2026

Job Description
We are seeking an experienced Associate Consultant / SME Palo Alto XSIAM with strong hands-on expertise in Palo Alto XSIAM Cortex and firewall security operations. The ideal candidate will support escalated incidents enhance operational efficiency and drive continuous improvement within ITIL-focused environments. This role requires strong analytical capabilities solid troubleshooting skills and the ability to work directly with clients and cross-functional teams to maintain high service standards and deliver secure reliable solutions.

Responsibilities

Resolve escalated incidents using Palo Alto XSIAM and Cortex ensuring SLA compliance and high service quality.
Mentor team members on Palo Alto technologies prepare SOPs and maintain accurate operational documentation.
Validate change order plans ensure compliance with processes and support capacity planning initiatives.
Participate in customer meetings to address technical issues gather feedback and improve client satisfaction.
Conduct and validate Root Cause Analysis (RCA) trend analysis and prepare performance reports using Palo Alto ADEM data.

Required Qualifications

Strong hands-on expertise with Palo Alto XSIAM Cortex and firewall technologies.
Experience conducting RCA trend analysis and performance investigations.
Excellent communication skills for stakeholder and client interactions.
Knowledge of SOP creation documentation standards and ITIL-based support operations.
(Preferred) Certifications such as PCNSE or PCSAE.

Associate Consultant / SME Palo Alto XSIAM Location: Chicago Illinois C2C Onsite Pay Rate: $50/hr Industry: Information Security / Perimeter Security / Firewall Operations End Date: 01-Dec-2026 Job Description We are seeking an experienced Associate Consultant / SME Palo Alto XSIAM with strong han...