German-Speaking Customer Support Lisbon

Lisbon - Portugal

Monthly Salary: € 1100 - 1300

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Location:

Lisbon Portugal (On-site)

Work Schedule:

Monday Sunday (2 days off)

Rotative shifts between 08:00 00:00 40 hours per week (Company shuttle provided for late shifts)

Role Overview

Support customers via phone email and chat
Handle inquiries related to a digital marketing and streaming platform
Troubleshoot technical and account-related issues
Ensure accurate documentation of cases and resolutions
Deliver a high-quality customer experience in line with KPIs

Salary & Benefits:

Competitive salary & Performance bonus
Meal allowance
Transportation support
Health insurance after 6 months
Relocation support: flight reimbursement after 6 months; discounted apartment room available

Your Profile:

Fluent in German (C1) and English skills (B2)
Have at least 12 months of Customer Support experience (preferred)
Are comfortable working in a KPI-driven environment
Have strong communication and problem-solving skills
Are familiar with basic technical troubleshooting

Location:Lisbon Portugal (On-site) Work Schedule:Monday Sunday (2 days off) Rotative shifts between 08:00 00:00 40 hours per week (Company shuttle provided for late shifts) Role Overview Support customers via phone email and chat Handle inquiries related to a digital marketing and streaming ...