Customer Support Specialist Porto Hybrid Onsite
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are looking for a Dutch-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.
In this role you will assist customers across multiple channels providing guidance on subscriptions billing inquiries and basic technical troubleshooting while delivering a high-quality customer experience.
Key Responsibilities
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Handle incoming customer interactions via phone and/or digital channels
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Answer questions related to subscriptions billing and service usage
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Provide basic technical support and troubleshooting
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Offer clear accurate and customer-focused solutions
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Ensure customer satisfaction on every interaction
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Follow internal procedures and quality guidelines
Candidate Profile
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Native or near-native Dutch (C2 level required)
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No previous customer support experience required
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Strong communication and problem-solving skills
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Customer-oriented mindset and ability to work in a fast-paced environment
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Willingness to work rotating shifts and on-site
Compensation & Benefits
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Base Salary: Between 900 - 1100 gross /month (paid over 14 salaries)
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Performance Bonus: Between 100 - 150 per 12 months
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Meal Allowance: 763 per working day
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Health Insurance: Since day 1 (but need to pay a monthly amount) Its free after 6 months of contract.
Location
Hybrid / On-site Porto Portugal
If youre ready to take the next step in your customer support career and work in a fast-paced customer-focused environment wed love to hear from you. Apply now and join an international team in Aveiro.
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