Auto Dealer Call Center Operator
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Job Location:
Covington, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Business Development Center (BDC) Representative
Location: Northshore Toyota
Department: Service
Position Summary
The Business Development Center (BDC) Representative is responsible for managing all incoming service calls building strong customer relationships and scheduling service appointments for our Service Associates. This role is essential to delivering an exceptional customer experience and supporting the overall efficiency of the service department.
The BDC Representative works closely with the BDC Manager Service Associates Service Manager support staff and customers on a daily basis.
Key Responsibilities
Answer and manage inbound service phone calls in a professional and friendly manner
Identify customer needs and schedule appropriate service appointments
Make outbound phone calls to follow up on leads and appointment opportunities
Address all customer concerns prior to the appointment including cost estimates warranty coverage and expected service duration
Confirm appointments with customers prior to their scheduled visit
Accurately document customer interactions and maintain organized records
Qualifications & Requirements
High school diploma or equivalent (GED)
Excellent verbal written and interpersonal communication skills
Strong background in customer service sales or telemarketing
Computer literate with strong organizational and follow-up skills
Ability to read understand and follow instructions
Strong problem-solving abilities
Education and/or Experience
High School Diploma or GED required
One to two years of related experience and/or training preferred
Equivalent combination of education and experience will be considered
Benefits
Medical Insurance
Health Savings Account (HSA)
Dental Insurance
Vision Insurance
Basic Life Insurance
Supplemental Life Insurance
Short-Term Disability
Long-Term Disability
Accident Insurance
Critical Illness Insurance
Cancer Insurance
About Us
Welcome to Northshore Toyota!
We are always looking for motivated talented individuals who want a rewarding and challenging career in the automotive industry. We offer a supportive work environment excellent benefits and opportunities for growth across sales service and management.
If you take pride in delivering outstanding customer service strive for excellence and want more than the ordinary routine jobwe want to hear from you.
Apply today and join the Northshore Toyota team!
Key Skills
- Sales Experience
- Apple Numbers
- Door-to-Door Experience
- OEM
- Dealership Experience
- Predictive Analytics
- Math
- Regulatory Reporting
- Auto Service Management
- CRM Software
- negotiation
- Contracts
About Company
At Northshore Toyota we have a wide selection of new, used, and certified vehicles for you to choose from. Come to our Covington showroom today or shop online with the Toyota dealer near me!
