Job title:
Customer Service Intern
Your role:
Executes technical service to the requests problems or planned service activities. These can be coordinated scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines processes & procedures.
Solutions are provided by using remote / onsite diagnostics troubleshooting techniques service technical information or knowledge executing service work orders and keeping the customer informed of the service status.
Focuses on First Time Right ensuring there is a clear action plan with parts (if required) and diagnosis before the onsite visit.
Handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis registration and action.
Youre the right fit if:
1. Currently studying Biomedicine Biomedical Engineering or related careers
2. Good communication skills
3. Proactive
4. Teamwork
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Required Experience:
Intern
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more