1547 Customer Care Representative Tier 2
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
ARS 1700 - 1700
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Customer Care Representative Tier II to serve as the primary escalation point for complex customer and network-related issues. This role requires strong hands-on network troubleshooting experience and the ability to collaborate effectively with Tier I Support Field Operations Network Operations and Engineering teams to ensure timely resolution of technical incidents.
Key Responsibilities:
Act as the main escalation point for advanced technical and network issues.
Diagnose and resolve routing switching VLAN QoS DHCP DNS wireless and firewall issues.
Perform remote diagnostics configuration changes and service restoration.
Create and manage work orders for maintenance upgrades and corrective actions.
Monitor network alerts proactively and initiate corrective measures.
Provide clear communication and technical guidance to both technical and non-technical customers.
Document troubleshooting steps and maintain accurate records in CRM/ticketing systems.
Requisitos
Requirements:
35 years of experience in technical support Help Desk or NOC environments.
Strong hands-on experience troubleshooting network-level issues.
Proficiency with Kalix Cambium and Mikrotik platforms.
Excellent verbal communication skills with the ability to translate technical concepts into simple terms.
Strong de-escalation skills active listening and customer-focused mindset.
Ability to multitask and remain composed under pressure.
English level C1 required.
Nice to Have:
Experience with Salesforce or similar CRM/ticketing systems.
Familiarity with monitoring tools such as SolarWinds or Nagios.
Required Skills:
510 years of professional software development experience. Strong expertise in JavaScript and Express. Solid experience with MongoDB (schema design and performance tuning). Proven mastery of AI-assisted coding tools (Claude Code Cursor or similar). Experience working with AWS (Lambda Elastic Beanstalk S3 SES Terraform). Experience integrating LLMs using JavaScript or Python (e.g. LangChain). Familiarity with agentic workflows and AI-driven automation. Strong DevOps knowledge (Linux nginx Git CI/CD). Experience building and maintaining GitHub Actions CI/CD pipelines. Ability to work independently and communicate effectively across time zones. Nice to Have: Front-end experience with React. Experience integrating third-party APIs. Broader cloud architecture and infrastructure automation experience.
Company Industry
IT Services and IT Consulting
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
