Information Technical Analyst III

We have an exciting opportunity for an Information Technology Analyst III to join our team. The ideal candidate will have a strong background supporting Windows and macOS environments with demonstrated experience administering Microsoft Intune for Windows device management and Jamf Pro for Apple device management. This role supports the full device lifecycle and is fully onsite.

At Scripps Research we are pioneers in harnessing the power of technology to drive innovation and deliver exceptional solutions. Our dynamic team thrives in an environment where creativity and expertise come together to shape the future. We are looking for a talented Information Technology Analyst III to join our team and play a key role in our technological advancement.

ABOUT US:

Scripps Research is a nonprofit biomedical institute ranked as one of the most influential in the world for its impact on innovation. We celebrated our 100-year legacy in 2024. This significant milestone marks a century of seminal discoveries in immunology infectious diseases (such as COVID-19 flu HIV) neuroscience heart disease cancer and more. Located in La Jolla California the institute houses six research departments multiple Nobel laureates a top-ranked graduate school and a leading postdoctoral training program. Scripps Research encompasses two elite and highly innovative institutes the Calibr-Skaggs Institute for Innovative Medicines and Scripps Research Translational Institute which merge foundational studies in biology chemistry and computer science with translational science to produce pioneering drugs and advances in digital and precision medicine. Together we cultivate new scientific leaders and expand the frontiers of knowledge to deliver medical breakthroughs impacting human health around the globe. If you have a passion for making a difference this could be your opportunity to join our transformative team.

POSITION TITLE:Information Technology Analyst III

POSITION SUMMARY:

The Information Technology Analyst III is a senior hands-on role primarily focused on Unified Endpoint Management (UEM) and the lifecycle management of enterprise-managed Windows and Apple endpoints.

Candidates must have strong demonstrated experience with both Jamf Pro and Microsoft Intune supporting macOS iOS/iPadOS and Windows devices in a modern security-driven environment. This role also works closely with Active Directory Microsoft Entra ID and Microsoft 365 services to support identity access and endpoint integration across the enterprise. The role serves as a technical escalation point for endpoint management and device lifecycle issues partnering with other IT teams to define standards implement automation and ensure secure compliant access to organizational resources.

The Information Technology Analyst III will be responsible for configuring deploying and maintaining devices developing policies and configuration profiles through Jamf Pro and Intune and ensuring compliance with security standards. Will manage scripting and automation tasks oversee integration with other IT systems and support the lifecycle management of all devices. Additionally will manage complex personal computers lead the daily administration of servers and desktop workstations and provide technical assistance and consulting to users. Key responsibilities include monitoring and troubleshooting the environment for issues installing software upgrades and performing the installation modification and repair of workstations and peripheral equipment.

RESPONSIBILITIES AND DUTIES:

Jamf Pro Administration:

• Administer maintain and optimize the Jamf Pro and Microsoft Intune environments ensuring platform stability performance and alignment with organizational standards.
• Identify opportunities to automate repetitive endpoint and lifecycle tasks using scripting and platform-native capabilities.
• Design develop test and deploy configuration profiles compliance policies scripts and application deployments for macOS iOS/iPadOS and Windows devices.
• Monitor troubleshoot and resolve issues related to Jamf Pro and Intune ensuring high availability and reliable endpoint management services.
• Implement and enforce security baselines compliance controls and endpoint protection policies using Jamf Pro and Intune in alignment with organizational security requirements.
• Maintain accurate and up-to-date documentation for Jamf Pro and Intune configurations workflows and standard operating procedures.
• Oversee Apple device provisioning using Apple School Manager ensuring seamless enrollment and lifecycle integration with Jamf Pro.
• Oversee Windows device provisioning and lifecycle management using Microsoft Intune including modern enrollment and deployment methods.
• Manage and continuously improve device enrollment deployment and lifecycle processes across Apple and Windows platforms.

Identity Access & Microsoft 365:

• Support endpoint integration with Active Directory and Microsoft Entra ID including device identity group membership and access alignment.
• Assist with Microsoft 365 administration related to endpoint management including user licensing device-based access considerations and service integration.
• Collaborate with identity and security teams to ensure Intune Entra ID and M365 services are aligned with organizational access and compliance standards.
• Participate in troubleshooting issues related to device authentication access to Microsoft 365 services and identity-related endpoint behaviors.

Technical Support:

• Provide advanced support for Windows and Mac devices including installation configuration troubleshooting and maintenance of hardware and software.
• Manage and support multiple operating systems (Windows 10/11 macOS etc.) ensuring systems are up to date and secure.
• Collaborate with other IT teams to resolve complex technical issues and improve service delivery.
• Lead the daily administration of servers and desktop workstations. This role involves managing the complex configuration installation and maintenance of operating systems software upgrades RAM third-party applications and peripheral equipment.
• Diagnose complex hardware and software problems manage and recommend system configuration changes and provide consulting on system purchase and retirement issues.
• Examine system log and error files and using standard OS tools to assess system load and performance.
• Provide basic support and answer routine end-user questions related to user accounts tape archival and retrieval printing mail and network access and other system-related inquiries.
• This role involves coordinating work related to vendor maintenance agreements and tracking design and operational problems to be resolved by the vendors.
• Log maintenance system configurations and hardware/software repairs. This role also involves maintaining records for system hardware/software modifications and managing licenses for individual software packages.
• Analyze and optimize laboratory computer systems and network configurations.
• Write and develop tools to create maintenance and tracking logs and write web interface to system documentation.
• Organizes and teaches computer and network training sessions for end-users and systems administrators. Prepares lectures and written materials.
• Determines feasibility of new operating systems and system software upgrades with consideration of application and hardware requirements.
• Track and manage support requests using our ITSM platform.
• Details of established essential functions for this position will be addressed/discussed during the interview process.

REQUIREMENTS:

• • Bachelors degree or equivalent combination of education training and experience.
  • Minimum 5 years of relevant Windows and Mac OSX system administration experience or equivalent training and experience in a networked enterprise environment.
  • Understanding of host and network monitoring tools.
  • Extensive hands-on experience administering Jamf Pro and Microsoft Intune including management of Apple and Windows endpoints.
  • Strong understanding of macOS iOS/iPadOS and Windows operating systems and their respective ecosystems.
  • Knowledge of endpoint security frameworks and best practices including device compliance configuration profiles and policy enforcement across Jamf Pro and Intune.
  • Experience using Apple School Manager for device provisioning and integration with Jamf Pro and other MDM solutions.
  • Understanding of the Apple School Manager ecosystem and its role in modern device enrollment workflows.
  • Jamf Pro Certification is highly desirable; Microsoft endpoint managementrelated certifications are a plus.
  • Working knowledge of Active Directory and Microsoft Entra ID in an enterprise environment.
  • Experience supporting endpoint-related integrations with Microsoft 365 services.
  • Familiarity with identity concepts such as device trust group-based access and conditional access alignment.
  • This is an on-campus position requiring 5 days per week working onsite from our La Jolla campus.

COMPENSATON:

The expected hiring range for this position is $36.86 to $41.15/hourly commensurate with experience. Consideration will be given to experience that exceeds the listed requirements.

COMPREHENSIVE BENEFITS INCLUDE:

• Employer Contributed Retirement Plan Depending on eligibility employees receive an employer contributed retirement plan (no employee contribution required) and the option to contribute to a 403(b) (which is similar to a 401(k) using your own pre or post-tax dollars)
• Full Suite of Health and Welfare plans including three medical plan options (including an HSA available option) dental vision life insurance disability EAP and more
• Access to Flexible Spending Accounts (Medical/Dependent Care)
• Competitive vacation and sick leave policies
• Free on-site parking

The above statements describe the level of work performed and expected in general terms. The statements are not intended to list all the responsibilities duties and/or skills required of employees so classified and the content herein is subject to change due to the business needs of Scripps Research with or without notice. Furthermore nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Scripps Research staff.

EEO Statement:

The Scripps Research Institute is an Equal Opportunity Employer. We promote diversity of thought culture and background in the fields of science. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected characteristic or status. Underrepresented individuals are encouraged to apply.

Required Experience:

IC