IT Technician
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Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Pennon Water Services t/a Source for Business is a national business water retailer delivering simple accurate and timely billing to c. 100000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.
As employees we thrive in a supportive working environment developing and continuously learning to ensure we are all working at our best and were looking for enthusiastic people to join our growing team and be part of our continued success.
We are looking for a proactive and customer-focused IT Technician to join our IT team on a 12-month fixed-term contract offering a salary of 28333 per annum plus an excellent benefits package.
You will play a key part in maintaining day-to-day IT support services across Pennon Water Services ensuring systems run smoothly and colleagues receive timely effective assistance.
A major focus of the role will be supporting the Rapid Billing System investigating and resolving middleware issues as well as providing support for Salesforce CRM and VoIP telephony systems.
What youll be doing:
- Act as first-line support managing and triaging IT support requests from colleagues
- Provide support for the Rapid Billing System and related middleware issues
- Support Salesforce CRM system queries and administration
- Support and troubleshoot telephony and VoIP systems
- Manage and maintain user access controls in line with governance and audit requirements
- Ensure all system changes and improvements are approved tested and meet required standards
- Resolve system issues promptly working with third-party suppliers where required
- Escalate complex or unresolved issues to the IT Operations Manager
What we are looking for:
- Youll be a motivated and organised IT professional with a strong customer-service mindset and the ability to work calmly under pressure.
- Strong communication skills both written and verbal
- Ability to prioritise workload and manage multiple tasks
- Professional positive approach with strong interpersonal skills
- Analytical mindset with the ability to identify root causes and implement solutions
- Flexible and diplomatic when handling challenging situations
- Enthusiastic detail-oriented and committed to delivering high-quality service
Essential Skills & Qualities
Whats in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. Were one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
In return we offer an excellent range of benefits including:
Closing Date: 17th January 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
We're the water and wastewater service provider for around 1.8 million customers in Cornwall, Devon, parts of Somerset and Dorset and the Isles of Scilly.
