Lead Order Management Specialist

Work Schedule

Environmental Conditions

Job Description

When youre part of the team at Thermo Fisher Scientific youll do important work. And youll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to make significant contributions to the world.

Discover Impactful Work:

Are you ready to be the driving force behind seamless order processing from quote to delivery Unity Lab Services offers integrated lab services support and supply management with customized solutions and expert service. Were seeking an upbeat Order Management Specialist to ensure smooth order processing that maintains customer satisfaction and team alignment.

A day in the Life:

• Assist customers with order-related tasks through systems like SAP/Oracle Salesforce and EDI portals including entering updating canceling or expediting orders and returns.
• Resolve customer inquiries about pricing availability delivery status invoices credits and deductions aiming for first-contact resolution.
• Identify and fix EDI kick-out errors and ensure accurate data.
• Follow guidelines to complete tasks on time and accurately.
• Collaborate with Supply Chain Logistics Finance and Commercial
• Monitor order progress identify potential delays and suggest workflow improvements.
• Additional responsibilities may be assigned by management as needed.

Keys to Success:

Education

High school diploma or equivalent required. Associates degree preferred.

Experience

3-4 years proven experience in customer service order management or call centers ideally with experience resolving order or delivery-related issues.

Comfort guiding peersyouve informally mentored or led small process initiatives

Knowledge Skills Abilities

• Proficiency in Microsoft 365 and familiarity with multiple ordering systems (SAP Oracle Salesforce Ariba Coupa etc.).
• Friendly solution-focused communicator with strong written and verbal English skills.
• Attention to detail and proven time-management skills in a fast-paced team-oriented environment.
• Problem-solvers mindsetable to recognize issues diagnose root causes and propose practical fixes.

Physical Requirements / Work Environment

The role may involve working in areas with chemical-based allergens such as penicillin and tetracycline. Proper PPE will be required which may include: lab coats coveralls facemasks hairnets gloves safety glasses and steel-toe shoes. There is expected to be routine lifting or moving packages up to 40 lbs and occasionally up to 50 lbs using proper techniques as well as using material handling equipment like pushcarts pallet jacks mobile cylinders and forklifts with push/pull efforts up to 100 lbs. There may be frequent standing walking bending climbing steps and assisting with staging or checking order accuracy in environments with varying temperatures. Occasional overtime holidays or weekend shifts as needed is required.

Benefits

We offer comprehensive healthcare paid Holidays tuition reimbursement and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments. If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at 1-*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes such as not being able to get into the career website following up on an application or other non-disability related technical issues will not receive a response.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

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