Operational Specialist Income, Admin and Team Leader Supplement

Together we are Trusted to Serve Scotland.

Hows this for job satisfaction At Scottish Water we look after Scotlands most precious natural resource. From source to tap were guarding Scotlands reputation for refreshingly pure water and caring for our environment at the same time.

Sound good Were looking for an Operational Specialist to join our CSD Income Admin and Team Leader Supplement Team. Youll play a key role in making sure our out-of-hours Team Leader standby supplement runs smoothly transparently and is trusted across Scottish Water.

This role combines strong stakeholder management with a real eye for detail. Youll work with sensitive and confidential information so data quality matters. By working closely with colleagues across CSD People Services and Payroll youll help to ensure our end-to-end processes are robust well-governed and operate effectively.

What youll do

Youll coordinate and administer the processes that manage changes to Team Leader standby supplements making sure everything follows the right governance and is accurately recorded. Youll maintain rotas track changes and ensure staffing updates are reflected correctly and on time.

A big part of the role is data. Youll analyse information from corporate systems cross-checking data to spot issues trends or inconsistencies. When something doesnt look right youll see it through to resolution coordinating corrective action and keeping stakeholders informed.

Youll own communication between the Customer Service Delivery leadership team and the Team Leader Supplement Admin Team keeping clear transparent and accessible records. Youll also complete accurate calculations to support Payroll with supplement payments and administer the Network Support Officer supplement scheme.

Alongside this youll analyse overtime worked across CSD identifying trends and sharing insights with senior stakeholders to support decision-making. While the role is a mix of administration and analysis youll also be flexible stepping in to support wider team resilience when needed.

What youll need

Youll have experience coordinating and running business processes with strong organisational skills and a methodical approach. Youll be comfortable working with data analysing information and presenting clear insights to stakeholders.

Youll be confident using Excel and SharePoint with strong written and verbal communication skills. Youll have experience of data analysis and be comfortable using Power BI as part of your day-to-day work.

Because youll be handling sensitive and confidential information youll be someone whos trusted discreet and pays close attention to detail. Youll be self-motivated enthusiastic and able to manage your workload effectively.

Experience of pay-related administration or analysis and using tools like Power Apps or Power BI would be an advantage. But what matters most is your ability to keep processes running smoothly accurately and with confidence.

Looking out for you

While the work we do is important we know its not the only thing that matters. Thats why we make sure you have everything you need to find a good work-life balance.

Youll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption maternity and parental leave. And for the everyday We embrace flexible working.

For your future theres our pension (the know-what-youll-get-when-you-retire kind) as well as life assurance.

As for some nice extras You can expect an annual company bonus. Not to mention access to SW Splash handy rewards that can save you money on holidays bills and shopping.

The not-so-small print

This role will be a Grade 6. If youre new to Scottish Water youll join us on a starting salary of 36410. Performance-driven pay progression would then allow you to move through the range to a maximum of 46990.

If youre interested in this role or know someone else who might be - well be accepting applications until midnight on Wednesday 21st January 2026.

If youre shortlisted well ask you to prepare a short presentation ahead of interview using data extract well share with you to highlight key trends and insights.

We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.

Job offers at Scottish Water are conditional and will be confirmed on completion of our pre-employment screening e.g. referencing criminal record checks license checks etc. Screening is conducted on our behalf by a third party and must be completed before your start date. Dont worry - well only start these checks once youve accepted an offer.

A few final things worth knowing

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youre interested in this job but dont tick all the boxes apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So dont rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). Were also aware that some people might be experiencing temporary challenges because of life events like menopause. Were very used to making adjustments so please dont be afraid to ask.

As part of our commitment to developing a flourishing Scotland its important that all our employees are Scottish taxpayers. If you join us your home address will need to be in Scotland. If you dont already live here youll need to commit to moving here within your first three months.

Please note Scottish Water takes the safety health and wellbeing of our employees colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!) candidates who havent submitted an application in the last 12 months will have their records removed from our recruitment database. You wont need to do anything. Your data will be automatically deleted.

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