Customer Care Specialist
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Job Location:
North Melbourne - Australia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ABOUT US
Lake Imaging founded in 2002 has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to St John of God private hospitals community-based clinics and specialty centres in Melbourne Ballarat Geelong and Warrnambool.
ABOUT THE ROLE
Located in our Booking Centre in North Melbourne youll be the first point of contact for our patients. If you enjoy working in a lively inbound call centre environment this is the perfect role for you!
Youll use your superstar customer service skills to manage appointment enquiries and bookings. Ideally youll have experience in the medical or radiology field but if youre passionate about the health industry we want to hear from you!
ABOUT THE BENEFITS & CULTURE
Not all call centre jobs are created equal!
This is a genuine opportunity to start or grow your career in the medical industry.
The Booking Centre team is a tight-knit group who go above and beyond to support our patients and live our company values every day.
Permanent Full-Time
MondayFriday office hours
Career development opportunities
In-house training provided
Work with a values-based industry-leading medical imaging provider
ABOUT THE RESPONSIBILITIES
As a Booking Agent you will:
Take inbound calls and determine the required service
Handle bookings and enquiries efficiently
Notify patients of pre-visit requirements
Liaise with technical and support staff
Quote fees and Medicare rebate amounts
Book appointments at the relevant site
Assist with other tasks as needed
ABOUT YOU
Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role you will have:
Excellent communication & phone skills articulate empathetic and a good listener
Previous customer service or high-volume call centre experience
Confident using computers and quick to learn new systems
A proactive attitude to training and development
Health/medical reception experience (highly regarded)
RIS/PACS systems experience (also highly regarded)
READY TO APPLY
Please submit your resume and cover letter outlining your suitability for the position by clicking Apply.
Questions Contact our friendly Talent Acquisition Team at:
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world by delivering the best health outcomes one patient at a time.
Required Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
