Membership Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Membership Manager
About 88 Tactical
88 Tactical is a multifaceted training and recreation facility offering firearms instruction self-defense programs youth courses fitness dining events and a strong community-focused membership culture. Our state-of-the-art campus includes public and private shooting lanes fully equipped classrooms event and meeting spaces an on-site pro shop a 24/7 fitness center an exclusive member restaurant with a full bar and patio a rappelling tower and additional specialized training areas. We are known for delivering industry-leading training and an elevated member experience in a safe welcoming and professional environment.
Position Overview
The Membership Manager plays a key role in shaping the member experience at 88 Tactical. This position is responsible for overseeing all membership operations driving member growth and retention leading the Membership Team and ensuring every member receives exceptional service from initial contact through their full membership lifecycle.
The ideal candidate is service-driven organized personable and thrives in a fast-paced environment with a strong focus on hospitality communication and relationship-building.
Key Responsibilities
Membership Operations & Sales
Manage day-to-day membership operations processes and member inquiries.
Lead membership sales efforts including tours presentations and follow-up communication.
Maintain a deep understanding of membership tiers benefits pricing and club amenities.
Collaborate with Marketing on promotions outreach campaigns and community engagement.
Track membership metrics trends and reporting; recommend improvements based on data.
Member Experience & Retention
Build strong relationships with prospective and current members.
Ensure a high-quality onboarding experience for all new members.
Handle escalated concerns or service issues with professionalism and care.
Create and maintain programs to support member engagement satisfaction and retention.
Work closely with department managers to coordinate member events classes and experiences.
Team Leadership & Collaboration
Supervise and support the Membership Consultants and Guest Services team.
Provide coaching training and performance feedback.
Partner with operations training food & beverage and events teams to ensure seamless member service.
Uphold company values service standards and brand expectations.
Qualifications
2 years of experience in membership management hospitality sales customer service or related field.
Strong interpersonal and communication skills; comfortable interacting with diverse groups.
Proven ability to build relationships handle sensitive conversations and deliver exceptional service.
Solid organizational skills with the ability to multitask in a high-traffic environment.
Experience with CRM POS or member-management systems preferred.
Leadership or supervisory experience is a plus.
A proactive solution-oriented mindset with a high level of professionalism.
Must be able to work a flexible schedule including evenings and weekends as needed.
What We Offer
Competitive pay commission
Health dental and vision benefits
Company-paid life insurance STD & LTD
- 401(k) with 4% company match
Paid time off
Complimentary range time and training classes
Discounts in ProShop and Founders Club
Required Experience:
Manager
Key Skills
- Sales Experience
- Marketing
- Google Docs
- Fundraising
- Microsoft Publisher
- Conflict Management
- Basecamp
- Smartsheet
- Multichannel Marketing
- Salesforce
- Strategic Planning
About Company
Welcome to 88 Tactical! We're so much more than a shooting range. Schedule a tour and check out our state-of-the-art facility and amenities.
