Digital Manager, Customer Enablement

Seattle, OR - USA

Yearly Salary: $ 100000 - 150000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

THE TEAM

The mission of theCustomerDepartmenttodeeply understand our customers create programs and enablers to activate customer value and advocate for the customer across our channels

THE OPPORTUNITY

Aritzia is growing and ourCustomerteam is growing with it. This is a unique opportunity to be part of the team responsibleforbuilding programs and tools that enable client-focused experiences that balance digital efficiency with human connection.As theManagerCustomer Enablementyou willplay apivotalrole inscalingourcustomer data foundationto enable smarter and fastercustomer decisionsthatdeliver seamless customer-centric experiencesandsupport with enterprise programs like loyalty and deepening customer insights.With the skills you gain in this role the opportunities are endless from a rewarding career inCustomerto continued growth and development with Aritzia.

THE ROLE

As theManagerCustomer Enablementyou will lead the team to:

Executethe strategic and technical enablement of the Customer Data Platform (CDP) including theselection implementation and operationalization of customer data solutions

Collaborate with stakeholders to maximize the businesss ability to execute customer-centric use cases byturningstrategicobjectivesinto technical specifications for the CDPempowering teams to deliver data-driven experiences

Establish and enforce enterprise-wide standards for data governance including ingestion protocols identity resolution data quality and segmentation logic ensuring compliance scalability and integrity across all customer data assets

Define and track KPIs for customer engagement conversion and loyalty programs

Drive organizational adoption of customer programs and tools through training change management andcross-functionalstakeholder engagement

Work with theappropriate BusinessSupport partners to seamlessly lead the day-to-day function of the department in support of corporateobjectives while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

TheManagerCustomer Enablementhas:

Proven and best-in-class skills applicable certificationseducationand/or experience in:

Bachelors degree in Business Marketing Data Analytics or related field (MBA preferred)

Deep hands-on experience with CDPs CRM platforms and marketing automation tools ideally in a technical product management capacity

Ability to translate business concepts (e.g. CLV loyalty tiers) into data models segmentation logic and identity graphs

Strong focus on speed to market process efficiency and enabling business teams tooperatewith agility and autonomy

Strong understanding of omnichannel retail and customer lifecycle management

Proven ability tomanagecross-functional initiatives driving measurable outcomes through collaborationstakeholdersacross Marketing Digital Technology and Data & Analyticsevento deliver measurable outcomes

A commitment to learn and apply Aritzias ValuesandBusiness and People Leadership principles

The ability to collaborate fluently with cross-functional partners

A commitment to quality and investing in results that add value to the business

THECOMPENSATION

The typical hiring range for this position is $100000 - $150000 per year. The final agreed upon salary may vary based on factors such as job-related knowledgeskillsand experience. Additionally this position may be eligible for bonus.

We are always looking for top talent.If your qualifications differ from those listed above the scope of work and final agreed upon salary/wage may be adjusted to reflect your individual qualifications.

Aritzias Everyday Luxurycompensation packagegoes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy.Withcomprehensive benefitsaspirational workspaces and elevated employeeperksandexperienceswe provide it all.

THEPERKS

Some of the industry-leading benefits you will receive working at Aritzia:

Product DiscountMaybe youveheard of our famous product discount Or our exclusive private shopping events You have now.

Aritzia Virtual WellnessBecause your healthhappinessand safety matter we provide24/7 resources to support you in your wellbeing goalswhethertheyrephysical mentalsocialor financial.

Aspirational WorkplaceOur offices are specially designed to be spaces of creativityproductivityand inspiration.Theyrealso dog friendly. Woof.

The ExtrasWe also offer a multitude of otherperkslike dry-cleaning hotel and restaurant discounts self-carepromosand on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Required Experience:

Manager

THE TEAMThe mission of theCustomerDepartmenttodeeply understand our customers create programs and enablers to activate customer value and advocate for the customer across our channelsTHE OPPORTUNITYAritzia is growing and ourCustomerteam is growing with it. This is a unique opportunity to be part of ...