Driver License Examiner District 7

Buncombe County, NC - USA

Monthly Salary: $ 37782 - 66120

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Agency

Dept of Transportation

Division

Job Classification Title

Program Coordinator I (S)

Position Number

Grade

NC08

About Us

Its the mission of the NC Department of Transportation to connect people products and places safely and efficiently with customer focus accountability and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

New hire applicants will be hired at a hiring rate of $44210
This is a continuous posting for District 7 which serves the following counties: Avery Buncombe Burke Cherokee Haywood Henderson Jackson Macon Madison McDowell Mitchell Swain Rutherford Transylvania and Yancey.

We are currently looking for Driver License Examiners to serve the citizens of North Carolina. You will be responsible for administering eligibility tests evaluating people applying for classified Driver License Commercial Driver License Learners permits and ID cards. Dealing with high volume of transactions you will use your first-class customer service skills to confirm applicants knowledge of NC Motor Vehicle laws identification of road signs checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers advise customers of adjunct service programs available and ensure applicant data and court ordered information is entered accurately into the internal system for reporting.
You are the face of the DMV and serve an important role in reducing wait times and improving customer service. To ensure we meet our mission of providing for customers in other offices flexibility to travel during the day and overnight on short notice may be required.
Related program experience for this position includes one or more of the following: customer service experience with diverse groups experience providing detailed information to the public experience working in settings that require interviewing individuals to gather information and/or working knowledge of DMV policies and procedures.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: $37782 - $66120

Management prefers applicants with the following:

Experience explaining policy procedure and/or laws to educate customers or the public.
Customer service experience (friendly enthusiastic attitude who enjoys serving customers) with a diverse clientele.
Knowledge of basic computer software that includes database programs Microsoft Office applications and the ability to quickly adapt to internal systems.
Work experience typing using a computer keyboard.

Additional Expectations:

Experience with collection and disbursement of cash is helpful.
Ability to manage time efficiently to accomplish required tasks.
Special Requirement: Must have a valid class C North Carolina Driver License with no more than 5 active points and no suspensions/revocations within the last 10 years on driver license.
Must attend complete and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks.

Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle-related offense and no more than 5 active points. This position is considered covered under the REAL ID Act. Therefore pursuant to 6 CFR 37.45 the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. There will be a cost associated with this process for new employees. No cost is associated with this process for existing DMV employees.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Robin Scott

Email:

Required Experience:

AgencyDept of TransportationDivisionJob Classification TitleProgram Coordinator I (S)Position NumberGradeNC08About UsIts the mission of the NC Department of Transportation to connect people products and places safely and efficiently with customer focus accountability and environmental sensitivity to...