Computer Systems Manager

Position: Computer Systems Manager

Term: Full-time 12 Months

Classification: Certified contract

Location: Information Technology Department

Qualifications: Bachelors Degree preferred relevant experience required in system
administration and management hardware and software support
minimum 3 years.

Supervisory: Yes

Reports to: Director of Information Technology

General Expectations:
Supports the mission and values of the Carthage R-9 School District.
Become familiar with enforce and follow all applicable Board policies regulations
administrative procedures and federal/state laws.
Obey all safety rules including those affecting the safety and welfare of students.
Care for properly use and protect school property.
Maintain courteous and professional relationships with students parents district
employees and all additional stakeholders.
Demonstrate excellence in customer service and communication with supervisors
department staff school personnel and the community as required.
Comply with privacy laws including safeguarding confidential and sensitive information
related to staff and students.
React to change productively and accept constructive feedback.
Actively participate in professional development to maintain updated technical skills.
Conduct all official business in a professional and timely manner utilizing district
technology resources.
Maintain accurate records as required by law and Board policy.
Solve practical problems and apply critical thinking skills as needed.
Read and interpret documents such as work orders safety rules and procedural guides.
Essential Functions:
Serve as the certified instructor for District IT Internship students.
Install image maintain and repair desktops laptops Chromebooks printers and
additional peripherals.
Assist in Chromebook deployment checkout and hardware support.
Maintain device carts classroom workstations labs instructional technology equipment
including food service and timeclock system computer.
Oversee hardware lifecycle management including inventory asset tracking and
recycling procedures.
Create manage and assign printers via print management systems.
Install update and configure district-approved software applications.
Respond to escalated software/application issues across administrative and instructional
systems.
Manage software vendor support tickets and coordinate with external partners.
Document procedures troubleshooting guides and technical instructions.
Provide second-tier technical support for escalated issues including off-site technicians
and after-hours troubleshooting.
Collaborate with internal/external personnel and vendors to support IT projects.
Maintain documentation for job related configurations and procedures.
Support system upgrades hardware rollouts cybersecurity initiatives and infrastructure
improvements.
Provide guidance to technicians and supervise summer interns.
Carry out all other duties as assigned.

Physical Demands:
While performing the duties of this job the employee is regularly required to walk talk and hear.
The employee frequently is required to stand or sit. Specific vision abilities required by this job
include close vision distance vision and depth perception. The employee must be able to lift 50
pounds.

Attendance:
Regular and consistent attendance is an essential function of this position.
The work conditions and environment described here are representative of those that an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform essential functions.

Conditions and Environment:
The individual who holds this position will regularly work in an environment that is noisy and
active. Occasionally the individual will be required to work outdoors for short periods of time to
perform tasks.

Note:

The statements herein are intended to describe the general nature and level of work being performed
by employees and are not to be construed as an exhaustive list of responsibilities duties and skills
required of personnel so classified. Furthermore they do not establish a contract for employment and are
subject to change at the discretion of the employer.

Carthage R-9 School District is an Equal Opportunity Employer and does not illegally
discriminate in its programs services activities or facilities.

Required Experience:

Manager