Incident Response Specialist I, Amazon Corporate Security

Amazon Corporate Securitys (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to
roughly 500k global corporate customers serving as a single point of intake for corporate security issues worldwide.

The BAC is looking for talented incident response specialists to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing security incidents writing detailed reports coordinating with response stakeholders and driving positive service relationships among a diverse group of
stakeholders and customers. Success in this role will require flexibility bias for action and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this
dynamic fast paced environment.

Key job responsibilities
- Directly manage security incidents worldwide working with response stakeholders and notifying key partner teams.
- Coordinate with internal team members to ensure the effective triage and escalation of security incidents.
- Draft written products and emergency communications with a high level of accuracy and detail.
- Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed.
- Participate in drills and table-top exercises recommending improvements to BAC practices.

A day in the life
As an Incident Response Coordination Specialist you will work within a team of specialists to manage physical security incidents worldwide. New hires must be able to navigate policies and procedures and make sound decisions in the absence of guidance escalating to team leaders when necessary. You must obsess over our customers triaging and responding to their security needs. This is a shift-based role within a 24/7 operation. You may be expected to work evenings holidays and weekends.

About the team
About Amazon Security

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Two (2) years of experience related to emergency management GSOC operations or other incident management roles in a high-volume high-intensity environment.
- Demonstrated experience managing security incidents and crises.
- Strong verbal communication skills with an ability to remain calm focused and professional in high-stress situations.
- Proven writing skills to include drafting editing and publishing written products such as incident reports messaging products and security alerts.
- Demonstrated ability to quickly collect and analyze data necessary to brief stakeholders on important time sensitive security issues.

- Bachelors degree/certification in the fields of emergency management security management project management business continuity or related disciplines.
- Experience with access control and CCTV systems such as C*Cure Lenel or Avigilon.
- Experience in emergency preparedness developing and/or participating in incident response trainings and table top exercises.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47800/year in our lowest geographic market up to $93800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.