Human Resources (HR) Service Delivery Partner Southside Regional Medical Center

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

Work Shift:

*This is a fully on-site role based at Southside Regional Medical Center in Petersburg VA.

* Willing to report to other facilities as needed including Richmond Community Hospital and St. Marys Hospital (Richmond).

*Work Schedule: MondayFriday 8:00 AM5:00 PM

SUMMARY

Accessible to associates managers and executive leaders as a central escalation point for managing response and resolution for all HR service issues occurring at the market level; collaborates with HR functional system and operational leaders to identify root cause and resolution pathway to prevent recurrence of issues; effectively communicates status and response for escalated service issues to market associates and leaders.

ESSENTIAL JOB FUNCTIONS

• Receive and respond to communications from associates expressing dissatisfaction with HR services; listen empathetically; gather sufficient information from the associate to investigate the nature and seriousness of each complaint; provide timeline for follow up

• Develop and maintain a good working relationship with market managers to facilitate the resolution of associate issues/concerns

• Develop and maintain good working relationships with HR operational and COE leaders to expedite resolution of issues and identify root cause when necessary

• Convene as required resolution response teams build execution plans and track progress toward completion

• Propose solutions to problems/inquiries from associates by maintaining a thorough understanding of company policies procedures products services and operations and accurately collecting relevant information through all sources

• Provide status updates on HR service metrics and service issues to market executive teams

• Exhaust all efforts to prevent further escalations to management

• Round to continuously improve utilization of HR service channels and tools and provide training where gaps exist

QUALIFICATIONS

Education:

Required - Bachelors in relevant field (Business Administration; Healthcare; etc)

Preferred - Masters

Licensure/Certifications:

Preferred - Professional HR Certification (PHR / SPHR / SHRM-CP / SHRMSCP)

Experience:

Required - Minimum of 5 years customer service experience in HR-related discipline

Preferred - Executive level communication experience healthcare experience Workday Service Now experience preferred

Skills:

Active listening Persuasion Persistence; Communication; Problem Solving; Critical thinking; Organization; Conflict Resolution; Detail Oriented; Time Management

WORKING CONDITIONS

• Onsite - Required to work at a BSMH location Associates are on-site every day. 100% of time on-site.

• Periods of high stress and fluctuating workloads may occur.

• General office environment.

• May be exposed to physical altercations and verbal abuse.

• Required to car travel to off-site locations occasionally in adverse weather conditions.

• Prolonged periods of working alone.

• May have periods of constant interruptions.

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate youre part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

• Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
• Medical dental vision prescription coverage HSA/FSA options life insurances mental health resources and discounts
• Paid time off parental and FMLA leave shot- and long-term disability backup care for children and elders
• Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .